Ricardo Tejada Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

México

-Owns the relationship held with customers and serves as an interface between Customer and the Rackspace Support Team to ensure the customer’s technical, administration and specialist support needs are met. -Owns customers issues from identification to resolution and ensures customers know the value of Fanatical Support. -Maximizes the strength of the.

Ciudad De México, México

• Solved customer's usage/adoption problems at the root cause and product level to sustain and grow usage. Customer Satisfaction: SLA - 99%
• Customer support by enhancing their competencies in our solutions to achieve their maximum benefits. 36 Knowledge articles per year.
• Help Customers Use and Adopt AspenTech Solutions by working with Sales Group.

• Successfully trained new staff and stabilized some of the most important locations in Canada. Sales growth of 13%.
• Increased customer feedback rate. Increased the positive google reviews to 15 per month.
• Lead and developed a high-performance team.
• Responsible for managing the biggest B2B account. Increased to 5K per month.

Canadá

Responsible for diagnosing, troubleshooting, and completing device repairs on a variety of electronics.· Inspect and test electronic devices.· Diagnose and locate equipment faults.· Ensure that all repairs meet or exceed uBreakiFix quality standards.· Stay current with portal training courses and newly released technology to be able to execute a range of.

Ciudad De México Y Alrededores, México

• Responsible for building strong relationships with technical and business decision-makers as their trusted technology advisor. Sales and contract renewals for a total of 11M.
• Contributed to enterprise cloud architecture, through roadmaps creation aligned with the customers' goals. 90% of our customers moved to cloud services.
• Successfully approached and solved specific challenges related to data security, compliance, and government cloud services regulations.
• Orchestrated… Show more
• Orchestrated activities across internal and partner resources to maximize business results, customer success, and satisfaction.
• Responsible for driving long-term growth by focusing on sustainable usage of cloud solutions that align with customer objectives and business value. Show less

• Succesfully completed the internship program and became a full time employee by performing the followig activities:
• Provided technical solutions and advise regarding Office 365 compatibility and implementation.
• Performed Office 365 proofs of concept for customers.
• Worked with account team to sell productivity solutions.

Estado De Mexico

• Working at Ford Motors Company I succesfully completed an internship within the industrial safety department by doing some of the following activities:
• Updated and translated security bulletins.
• Verified compliance of safety standards.
• Developed and delivered safety courses to new partners.

Project Management Certicate, Business Administration

• Gained knowledge of creating and executing project plans. • Enhanced my previous experience with projects by applying a formal.

Engineer'S Degree, Electronic And Communications Engineering