Richard Noah Email & Phone Number

Roanoke, Tx, Us

Dallas-Fort Worth Metroplex

• Lead the team of Project Managers and oversee the project health of Assemble’s portfolio across all verticals, resulting in higher revenue efficiencies.• Facilitated the creation and rollout of project role definitions across multi-functional departments, improving clarity and focus for team members.• Creating the Accessibility practice at Assemble to ensure the delivery of inclusive and accessible products.• Overseeing invoicing processes to ensure accurate and timely billing.

Dallas-Fort Worth Metroplex

• Led projects for global corporations to deliver complex web applications with budgets above $2.5M and delivering a realized savings of $385M.• Collaborated with tech leads, engineers, and QA to deliver product features on time and within budget.• Reviewed projects to provide accessibility feedback, leading to WCAG compliance improvements.

Dallas-Fort Worth Metroplex

• Collaborated with Meta to deliver technology to the ARIA-AT testing platform, promoting interoperability among browsers and screen readers.• Managed development for Google Chrome projects, including the Audio Inspector and Device APIs.• Partnered with Natural Resources Canada to research and explore a potential HTML element for web maps.

Dallas-Fort Worth Metroplex

• Contributed to Technical Project Management curriculum.• Earned accolades for assisting initial cohorts gain confidence with their coding skills.• Created video content for over 20 lessons to supplement the student learning journey and accelerate curriculum completion by 27%• Served on the mentor team and coached 18 students.

Fort Worth, Texas, United States

• Introduced process documentation to provide clarity and minimize errors.• Boosted project profitability through strategic change orders.• Earned client respect through prompt and transparent communication.• Launched a global financial education platform to China, Estonia, and Lithuania• Collaborated with the State of California to deliver a platform that served the needs of parents across the states that were in need of registered childcare services

Dallas-Fort Worth Metroplex

• Translated product vision into actionable plans for enhancements to a veteran education platform• Trained product owners in Agile methodologies, improving project management capabilities• Collaborated with designers to reimagine the flow and interaction of the platform

Dallas/Fort Worth Area

• Introduced process documentation to provide clarity and minimize errors.• Worked with Tech Leads and QA Engineers to course correct and realize a velocity increase of 23%.• Guided engineers and learning development teams during client engagements to deliver enterprise-level mobile solutions.• Met with prospective clients to discover needs and propose solutions.

Dallas, Texas

• Implemented Agile practices to enhance mobile apps, CRM systems, and websites, increasing platform availability to 99%• Conducted market analysis to identify potential service offering gaps and propose new initiatives• Led AWS migration efforts to improve reliability and performance

Trophy Club, Tx

• Developed custom WordPress websites for clients• Managed task assignments, tracking billable hours and project costs• Optimized Adwords, Geo-Fencing, and Reputation management for clients

Carrolton, Tx

- Introduced Agile methods to deliver enhancements to proprietary CRM $25,000 under budget.- Optimized on-site data storage and implemented protocols to ensure continuity of service.- Oversaw updates and development across 4 WordPress websites.- Implemented new reporting dashboards via Jaspersoft that reduced feedback cycles from 4 days to 2 hours.- Lead marketing communications via Hubspot and Infusion Soft.

Ashland, Ky

- Developed an optimized process to contact customers across several mediums and increase referrals.- Generated over $140,000 in service and equipment sales.- Expedited billing and payroll processes by 35% through mobile technology.

Ashland, Ky

- Provided instruction in Language Arts, Mathematics, Science, and Social Studies.- Achieved a student first-pass rate of 96% for over 200 GED students.- Reviewed and developed new curriculum based on GED revisions.

Independence, Ky

- Responded promptly and professionally to ensure life and property safety.- Maintained composure and focus during fast-paced events while providing leadership.- Created and maintained websites and graphics for the department and Northern Kentucky Emergency Services School.- Designed and produced advertising materials, training presentations, and public awareness literature.- Designed and built departmental WAN while supporting department hardware and software needs.

Covington, Ky

- Lead initiative to develop and rollout intranet based document tracking application for Marketing allowing 3 business units to communicate seamlessly.- Worked actively gathering with multiple business units in multiple locations throughout project phases.- Directed activities to update sales lead information increasing contact accuracy to over 86%.- Managed an annual $1.8M budget for small development queue to enhance or create intranet-based applications.

Covington, Ky

- Established, recruited, and staffed a technical team of over 20 associates responsible for providing technical support, application development, reporting, and analysis that comprised a $2.6M annual budget.- Partnered with business units to transition clients from a software-based application to a central web application resulting in a cumulative savings of approximately $874K over 3 years.- Introduced and implemented the Scrum Framework as an experiment. Formed a Scrum Team and they were able to produce over 24 intranet and desktop applications in an incremental fashion.- Applied UX principles learned at Fidelity Center for Applied Technology.

Covington, Ky

- Provided enterprise technical support to a client base of over 10,000 companies on software and internet offerings while adhering to established call handling metrics.- Standardized training materials to speed associate readiness from 6 weeks to 2 weeks. Incorporated more graphic cues.- Specialized in sensitive client issues. Credited with rescuing business relationships totaling over $32.6M.- Collaborated with developers and analysts to address issues and enhancements for applications.- Trained over 1200 clients and over 200 internal users to utilize Fidelity disk and web based applications.- Charter member of Intranet Promotion Council. Responsible for promoting the adoption of the Fidelity Intranet for communication and document storage purposes.

Covington, Ky

- Provided World Class service to a potential audience of over 4 million retirement plan participants.- Acknowledged as top departmental performer for continual 4 months.- Adhered to stringent call handling metrics without sacrificing the customer experience.- Chosen to assist 26 new associates transition from training to their job tasks.- Created database for management staff to track call monitoring scores for over 200 associates.

Uss Kitty Hawk (Cv-63)

- Collected and analyzed data to disseminate information to tactical and strategic commanders.- Supervised ship borne intelligence collection assets and personnel.- Served in Southwest Asia, Africa, and South America.

Bachelor Of Science (B.S.), Information Systems

Nanodegree, Ux Design

Master Of Business Administration (Mba), Management