Richard Bell Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

AD administration, GPO’s, DNS, IIS, vSphere 6.x. building server VMs. Microsoft server 2008 – 2016 and Windows 7 – 10. Provide support / maintenance of Xenapp environment. Built out Xendesktop 1912 CU1 using PVS. Xendesktop Environment will support 10k VDI’s. Build windows 10 image for VDI’s, tuned and optimized for best performance.

Greater Minneapolis-St. Paul Area

(SE) AD administration, GPO’s, DNS, IIS, vSphere 6.x. building server VMs. Microsoft server 2003 – 2016 and Windows 7 – 10. Created road map for current and future state of Citrix within company environment. Designed and built current Citrix 7.15.1 environment, stood up Appv environment to replace replace Thinapp. Designed and built test and development Citrix environments. Created Citrix policies using best practices. Optimized Gold VDI images. Manage 500+ Dell Wyse Devices and 800+ VDI’s in multiple locations and responsible for updating the devices. Migrated 4.5, 5, 6.5 and 7.5 to Citrix 7.15.1 Xen Environment. Created stable Citrix evnironment and Appv environment. (CA) Upgraded Citrix environment from 4.5 – 7.8 Xenapp/ Xendesktop to 7.15 using MCS and PVS and built testing environment Xenapp / Xendesktop 7.16.1 to test current solutions, Citrix Policies, DNS and GPO’s as well as cutting edge Citrix offerings. Created App-v environment that has been used as a Thinapp replacement. Manage 500+ Dell Wyse Devices and over 800 Citrix VDI’s in multiple locations and responsible to updating the devices firmware.

Inver Grove Heights, Mn

Upgraded CHS Citrix from 5.x - 7.5, using PVS in 2 data centers. Creating gold images, optimized and hardened servers using Citrix’s best practice. Updated Citrix Web interface to Storefront 2.x. Created Citrix policies and GPO’s.SERVER STORAGE ENGINEERIIS Administration; DNS Administration; AD GPO; VMware vCenter 5.5 / VMware vShpere Client; Support Microsoft Server 2003 - 2012CITRIX ADMINISTRATORMigrating from Presentation Server 4.5 to Xenapp 7.5. Installing and publishing new applications; Configure GPO’s, DNS and AD groups; Troubleshoot network; Maintain/Patch; multiple Gold Images; Support 2 Provisioning server with 20+ XenApp servers; Support Citrix 4.5 with 150 servers. Installing patches and upgrading the Citrix environment from 4.5 to 7.5; Optimize Citrix environment while providing a stable platform. Plan and build Citrix Xeanpp 7.5, Storefront 2.5, and Citrix PVS 7.1. Building / optimizing gold images

Woodbury, Mn

• Provide clients with in-home technical services to help maintain their personal computers• System Optimization• Installation of all software including: Operating Systems (Windows XP, Vista), anti-virus and firewalls, patches and updates from vendors• Installation of all hardware: CPU, memory, BIOS, discrete graphics/sound cards, fans, motherboards• Install security updates, anti-virus protection and other protective software to minimize invasive technical problems; removal of viruses and spyware and utilizing remote access to asses and fix problems that are out of the surrounding areas • Overall system trouble-shooting to ensure computer optimization

Inver Grove Heights, Mn

Eagan, Mn

Team Lead on rebuilding Ecolab.com (2011): configured IIS, DNS for multiple sites, DFS configuration, load balancing in ACE (CISCO product) across multiple servers; gave main international corporate website an entire “face-lift.“ Built and deployed Citrix Xendekstop 7.1 Migrated CITRIX in a new environment: Eight Provisioning Servers (PVS); 50 XenApp servers; five CITRIX web interfaces; assigned IP addressing for XenApp servers in Men&Mice; configured GPOs in Active Directory; successfully migrated applications from older existing Citrix farm. Successfully upgraded PVS from 5.2 to 7.x patching the Gold Images to version 7.x utilizing Hyper V server. Esx 5.0 – 5.5 administration. Created Incident Management WIKI for all applications.INFRASTRUCTURE ANALYSTIIS Administration; Load Balancing through ACE (Cisco product); DNS Administration; AD GPO; VMware vCenter 5.0 / VMware vShpere Client; Support proprietary application ESM – System Administration CITRIX ADMINISTRATORInstall & publish new applications; Configure GPO’s, DNS and AD groups; Maintain/Patch; multiple Gold Images; Support 8 Provisioning server with 50+ XenApp servers; configured Netscaler for multiple domains and Access Gateway; optimized Citrix environment; Deployed Xendesktop 5.6.SENIOR SERVICE DESK SPECIALIST – Ecolab Monitoring Escalation Center (EMEC)Support: 23,000 end-users in a 160+ countries; 24/7 corporate help-desk call center; 1000+ Corporate applications, servers, mainframes and databases via remote utilizing RDC, Network Streaming, Symantec PC Anywhere, IPKVM, Blade Center, telephone, and email• Provide Tier 3 On-call Server support• Perform Active Directory administrative duties• Monitoring and escalation of business critical issues• Spot trends with Production servers and databases that are non-responsive• Resolve connectivity issues that use dial-up, ADSL, WLAN, LAN, Mobile Air cards• Provide Tier 1, 2 and 3 support while resolving desktop issues

Mentoring and supporting help-desk analysts, monitor service request database and web portals to analyze and resolve XP desktops, laptops, and network printers, business critical applications, MS Office suite, Outlook, Lotus Notes email clients.Supporting 70,000 end-users in a 40-country 24/7 corporate help-desk call center across five domains, 3,000 applications, 7,000 servers, mainframes, and databases via remote utilizing RDC, Network Streaming, Bomgar, telephone, and email

Woodbury, Mn

• Provided high-quality customer service to clients and brokers regarding Hartford Annuity contracts• Answered a high volume of incoming calls, averaging 60 to 80 per day• Processed fund transactions with an average of 98% success rate, as well as provide information on annuity contracts and services• Interfaced with other key annuity operations departments • Communicated product knowledge of Variable Annuities• Assisted in computer trouble-shooting within department when the Senior Business Analyst was unavailable• Provided help-desk support when clients called in requesting assistance with technical needs

Eagan, Mn

• Provided remote technical support with an emphasis on hardware, connectivity and virtual environments• Provided technical guidance, consults with vendors and other system support units to resolve complex client problems• Documented and tracked status of client inquiries, coordinated appropriate response, and followed-up to ensure client satisfaction• Managed new issues delivered to the help desk by utilizing troubleshooting techniques• Developed and updated information for customer self-help on the Field Technology Online Support Website (FTOS)• Followed proper troubleshooting steps and escalation processes (i.e. outage reports to the Corporate Technology Management operation center/CTM OCC) detailed in the service level agreements (SLA)• Met call minimum standard based on the call handling type for their area of expertise

Various

• Bridgeport Bluefish (Independent League)- Bridgeport, CT• Winnipeg Goldeyes (Independent League) - Winnipeg, Manitoba• Sioux Falls Canaries (Independent League) - Sioux Falls, SD• Tecolotes de los Dos Laredos (Mexican Major League) - Nuevo Laredo, Mexico• Taichung Agan (Taiwan Major League) - Taichung, Taiwan• Saint Paul Saints (Independent League) - Saint Paul, MN• Canton Crocodiles (Independent League) - Canton, OH

Bs, Information Technology

Mathematics