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CAREER OVERVIEW• Strong retail store manager with vast expertise in customer service, retail, and restaurant industries. Resourceful in identifying solutions even when no clear path appears obvious. Direct management of up to 50 employees.• Comfortable working remotely and independently with little supervision. • Capable learner; enjoys challenging environments within which to grow profits. Adapts seamlessly to new processes.• Demonstrated superior track record of customer service. First point of contact for requests, questions, and concerns. High level understanding, patience, and empathy when interacting with customers. Navigates difficult conversations/interactions with professionalism, diffusing potentially difficult situations via top proven solutions.• Hyper-organized with strong work ethic. Superior attention to detail. Committed to continuous growth and learning. • Supports Operations team with customer service requests and community management. • Routinely suggests and contributes to improvements in overall community experience for customers.• Entrepreneurial spirit – takes ownership, especially in times of crisis.KEY ACHIEVEMENTS• Nurtured and retained customer satisfaction at +93%.• Managed all customer service issues with professionalism and integrity, retaining +93% satisfaction rates, with responsibility for holiday sales of up to +100,000 for Thanksgiving seasons 2014 – 2018 (approx. 10% growth YoY.)• Turned around new store to achieve profitability in first year of operation. Opened 2 new stores. Kept location open 2 years after planned close.PROFESSIONAL EXPERIENCE• Daily operations management, including opening and closing shifts. • Total financial oversight, controlling all cash and change orders as well as payroll, invoice reconciliation, daily paperwork, daily and weekly inventory reporting, cash control, inventory management, and banking. • Staffing – hires, fires, training, employee development, payroll, setting policies, scheduling, handling of all in-store HR issues with reporting to Corporate. Hired and developed high-performance teams. Developed employees for management positions.• Full stocking and inventory management, ordering and control of shrink.• Supervises all aspects of customer service. Responsible for all planogram resets.• Control of Catering and online sales. Oversaw all Human Resources (HR) issues, reporting to Corporate.• Opened new corporate stores in Philadelphia region. Assisted with takeovers from franchisees. Lottery sales management.
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General ManagerPita ChipPhiladelphia, Pa, Us -
General ManagerPita Chip Nov 2024 - PresentPhiladelphia, Pennsylvania, United States -
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General ManagerSmashburger Aug 2021 - Jun 2022Upper Dublin, Pennsylvania, United StatesGeneral Manager at brand new Smashburger location in Upper Dublin, PA. This is the first corporate location in PA. -
General ManagerSmashburger Aug 2021 - Jun 2022Upper Dublin, Pennsylvania, United States -
Store ManagerDollar General May 2019 - Jan 2020Eagleville, Pennsylvania -
General ManagerBoston Market May 2014 - Apr 2019Philadelphia, Pennsylvania -
Store Manager7-Eleven Feb 2012 - Mar 2014 -
Store ManagerLukoil May 2008 - Dec 2011Hiring and Firing Cash managmentInventoryShrinkageall store operations
Richard Mcdaniel Skills
Richard Mcdaniel Education Details
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Food Service, Waiter/Waitress, And Dining Room Management/Manager
Frequently Asked Questions about Richard Mcdaniel
What company does Richard Mcdaniel work for?
Richard Mcdaniel works for Pita Chip
What is Richard Mcdaniel's role at the current company?
Richard Mcdaniel's current role is General Manager.
What is Richard Mcdaniel's email address?
Richard Mcdaniel's email address is rm****@****ral.com
What is Richard Mcdaniel's direct phone number?
Richard Mcdaniel's direct phone number is +144346*****
What schools did Richard Mcdaniel attend?
Richard Mcdaniel attended Cecil College.
What skills is Richard Mcdaniel known for?
Richard Mcdaniel has skills like Store Management, Loss Prevention, Merchandising, Visual Merchandising, Retail, Store Operations, Shrinkage, Retail Sales, New Store Development, Profit, Planograms, Multi Unit Management.
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Richard McDaniel
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