● Responsible for counting and maintaining optics inventory on a weekly basis● Liaison between Vortex outside sales agents and dealers carrying product● Creating, processing and shipping of 500+ orders on a weekly basis● Filling out and maintaining invoices, as well as dealer information database● Investigating discrepancies in amounts and billing for all client and dealer orders● Sole contact point for all courier companies used (FedEx, UPS, Purolator, DHL, Canada Post)● Ensuring accurate and timely delivery of products● Keeping and destroying of personal and sensitive financial information● Performing workplace health and safety inspections www.vortexcanada.net

Teaching duties include:● Private and group drum lessons● All ages ranging from 5yrs to adults● Drum program curriculum planning and execution● Instruction on proper playing technique ● Strong focus on the 40 drum rudiments ● Reading drum notation and sight reading● Emphasis on drum dynamics and improvisation● Drum set tuning and overall maintenance ● Introduction to world and auxiliary percussionReception & Administrative duties include:● Scheduling lessons for students● Maintain student information database ● Process enrollments and payments ● Field phone calls and general inquiries

● Sold and marketed percussion, drum equipment and accessories● Completed in-person custom orders and liaised between buyers and dealers● Fielded and processed customer phone calls and emails● Shipped, received and merchandised 100+ products daily● Organized in-store signings and drum clinics● Assessed product trade-in and resale values ● Performed services such as drum repairs, tuning and musical advice ● Held keyholder title and submitted daily cash deposits at closing

● 7 years of annual product inventory experience and loss prevention training● Responsible for driving overall sales and achieving budgets● Only West 49 Inc store to achieve yearly budget in 2011● Oversaw $10,000+ worth of merchandise received biweekly at store level● Maintained daily communication with head office, allocations and buying department● Opened and closed the store throughout the week, responsible for bank deposits● Conducted all interviews and hiring of new employees● Supervised, scheduled and trained up to 18 employees during tenure● Coached staff and assisted with development of customer service skills● Communicated with stakeholders (brands) and head office to ensure proper visual merchandising● Organized and promoted in-store music performances and band signings for D-TOX● Attended annual manager meetings in Montreal, QC