Richard Leonard Email & Phone Number

Letchworth Garden City, Gb

Hitchin, Hertfordshire, United Kingdom

The Wood Works is a 4th generation family business of bespoke furniture designers and craftsmen.We aim to bring your dream home to life with beautifully designed custom-made furniture that’s just right for you.With a truly infinite choice of sizes, colours, and finishes we are able to distil your idea to its very essence, develop it using over 70 years of design knowledge, and realise it using the finest quality materials, the latest furniture production equipment and the best of artisan craftsmanship.Whether you are a home owner, an interior designer or a property developer, our relationship with you is life-long and completely individual, with utmost attention given to your unique needs and wishes.

Hertfordshire

Manufacturer of traditionally handcrafted timber alternative windows and doorsOriginally employed as Sales Office Manager to oversee the estimations and order processing teams. Promoted in June 2015 to Customer Services Manager and entirely responsible for all sales office activities, processes and functions, training and development, complaints and improvement to the closure of any aftersales items. Departmental growth 2015/2016: Estimations +30% and Sales +17%.Implement and improve processes and procedures Leading best practice to drive improvement across all departments.

Hertfordshire

Still recording and enjoying the creative process.

London, United Kingdom

Supplier of promotional merchandise and corporate giveawaysWholly responsible for administrative processes, staff training and development, customer service and complaints, KPI analysis, improvement, ISO9001: 2008 and ISO14001: 2004. • Managing relationships with suppliers/partners• Ensuring the office working environment is in optimal condition• Implementing and improving processes and procedures across all areas

Hertfordshire

Supplier of promotional merchandise and corporate giveawaysWorking closely with companies including; Google Inc., Facebook, Worcester Bosch, Canonical, LinkedIn, WWF, William Grant & Sons, McDonalds Restaurants, InterContinental Hotels Group Plc, The Walt Disney Company, and European Space Agency. Wholly responsible for the office environment, administrative processes and functions (estimations and sales order processing), staff training and development, customer services, complaints, and continued improvement in alignment with ISO 9001: 2001 and 14001: 2004 Standard. • Year on year departmental and company growth during employment • Monitoring, analysing and reporting KPI performance of estimations and sales order processing teams • Setting customer service standards and team KPI• Working with staff to establish systems procedures • Recruitment and staff retention drive• Ensuring that processes comply with standards • Ensuring mutually beneficial supplier relationships• Working with accounts receivable teams to investigate and resolve queries• Product sourcing, negotiating costs and ensuring lead times with supply chain (worldwide)• Review QC/CRM, processes and procedures guiding the critical path of enquiry to delivery • Appraisals and 121 sessions with training, targets and goals integrated into activity• Reviewing, utilising and disseminating Sedex (Supplier Ethical Data Exchange)

Professional Performances 2007 - 2011 (highlights shown) • WINNER of the 15Masdanza International Contemporary Dance Competition (Spain)• FINALIST at the VI Contemporary Dance Competition Burgos and New York (Spain)• The Expanse Festival: Edmonton (Canada) • Edinburgh Festival – Zoo Venues, Main House (UK)• Jacobs Pillow Choreographic Lab: Boston (USA) • Exeter Phoenix (UK)• Choreographic residency: Danse à Lille festival Les Repérages (UK)• Pulse Ipswich Fringe Festival: New Wolsey Theatre, Ipswich (UK)• Re:Generations: Lilian Baylis Theatre, Sadler's Wells, London (UK)• Croydon Clocktower Theatre: Croydon (UK)• A.I.R. Show and the Roxy Theatre (residency & performance): Edmonton (Canada) • Wave Rising Series: John Ryan Theatre, New York (USA)• Arhus International Choreographic Competition (Denmark) • International Choreography Festival (METU) (Turkey) • Connect Festival Open Space: Lilian Baylis Theatre, Sadler's Wells, London (UK)• Choreodrome: Central School of Ballet and LCDS, London (UK)