Mark Rivera Email & Phone Number

High-performing professional with over 30 years of experience delivering outstanding work in the I.T. industry. Skilled in meeting customer expectations and needs and developing strong internal and external relationships. Confident in the ability to thrive in a fast-paced setting and leverage skills in time management, problem-solving, and teamwork to achieve success.-KEY SKILLS-AdaptabilityAttention to detailCommunicationDependabilityEmpathyIntegrityOrganizationProductivityTroubleshooting-FORMAL TRAINING-Sonicwall – Network Security Basic Administration NS-101Solaris System Unix Fundamentals, Solaris System Administrator I, Intro to Oracle SQL and PL/SQLIBM DS Storage Systems and AIX Introduction, Stratus Systems Support, PureStorage Product LineCertifications received in the following: A+ Certified Technician, Network+, Server+, CWNP, Sonicwall Network Administration, RedHat Administration, Solaris 8 System AdministrationEpson S-Series, P-Series, F-Series and T-Series, Readycredit Hardware-EXPERIENCE-Microsoft Windows 3 to current and various versions of Windows Server, Various Web Servers

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  Field Service Engineer

  Decisionone

  Mar 2001 - Present

  Duties include ongoing support of the existing client base to ensure full productivity during business hours. Support and break-fix calls in Cincinnati and surrounding areas (KY, IN, and OH). Installation of hardware and software to various clients. Typically, a Unix or Windows-based server, switches, firewalls, printers, kiosks, RFID and TTG gates, workstations, and wireless devices. Clients included are Bibliotheca, Dell, HP, Epson, Healthcare (Greenway / AllScripts), HCL, NTT, Optos, PureStorage, Readycredit, Ricoh, and United Airlines.

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  Cincinnati State Technical And Community College

  3.09 Gpa