Richard Mitchell Email and Phone Number

As a Senior Relationship Manager, I oversee performance assessments and offer tailored feedback to support professional development. I provide clear leadership and guidance to my team, efficiently managing and optimizing operations for increased productivity. I put into action sales strategies and best practices in customer service, leading to enhanced team performance. I work closely with prominent UK Insurance providers such as AA, Admiral, and Churchill. Additionally, I assumed a managerial position, supervising eight experienced Relationship Managers in a new product segment (Motor Insurance) at Confused.com, the company's primary revenue generator. I also optimized the onboarding procedures, resulting in quicker API integrations and improved overall efficiency.A few of my other achievements include:• Negotiated favourable terms to surpass annual targets of £90MM+ by generating and supervising client contracts.• Secured annual commercial contract increases ranging from 5-20%, significantly surpassing previous range of 1-2%.

As a Senior Commercial Manager, I spearheaded partner integrations and oversaw platform migrations for the consumer lending commercial teams at Money.co.uk and Uswitch.com. My role involved managing a diverse client portfolio and establishing enduring relationships. I remained vigilant regarding industry regulations and market trends, always on the lookout for high-impact opportunities.I had the privilege of leading a dynamic team responsible for both Consumer and Commercial lending at Money.co.uk & Uswitch.com. During my tenure, I successfully launched new SME categories within our hub, including Card Payment Solutions and Business Credit Cards. I further bolstered the team and organization by meticulously hiring and recruiting 15 highly qualified professionals, all of whom contributed significantly to our success. Additionally, I skillfully guided a team of 5 employees, all of whom achieved well-deserved promotions under my leadership.My achievements on this role were:• Generated revenue of £24M+ and £14M EBITDA, achieving financial targets.• Established a business hub for SME products, that currently contributes 30% of overall revenue, expanding beyond personal finance products.

As a Commercial Manager, I conducted comprehensive market research and assessed the market landscape to develop in-depth business strategies aimed at identifying and capitalizing on commercial opportunities to foster business expansion. I was dedicated to cultivating robust customer connections, which resulted in heightened loyalty and increased retention rates. Furthermore, I adeptly managed customer complaints and objections, consistently upholding the highest standards of customer service.In my career progression, I seamlessly transitioned into a leadership role and effectively led a team of direct reports, showcasing my leadership skills. I successfully concluded annual compliance reviews for all our partners, collaborating closely with our in-house compliance team to ensure adherence to regulatory standards. Additionally, I assumed the responsibility of overseeing Credit Card partnerships, previously under the purview of the Head of Commercial Manager.In this role, I:• Identified and capitalised on SME comparison opportunities resulting in additional annual revenue of £1M+.• Conducted fruitful meetings with prominent banks, agencies, and affiliate networks in UK, including Barclays, Santander, HSBC, LBG, Optimise, AWIN, Ogily, Partnerize.

As a Senior Account Manager, I led the initiative to develop tenders, ensuring cross-functional teams had a solid commercial foundation. I successfully obtained favourable pricing agreements, adeptly negotiated contracts, and fostered mutually beneficial partnerships. I delivered sales proposals and presentations to clients, senior management, and junior sales team members.During my tenure, I exceeded personal revenue targets, generating £8M in sales by closely monitoring campaign execution and ensuring contract compliance across critical financial categories.I also established outstanding CPC agreements with top investment comparison partners, such as IG Group, Plus500, and eToro.

As an Account Manager, I elevated revenue targets by efficiently managing and nurturing client relationships. I evaluated the needs and profitability of potential clients, resulting in the attraction and conversion of qualified leads. My support for managing partners included onboarding, contract negotiation, conducting QBRs, performance evaluations, managing invoicing, and handling debt.I achieved a 5-10% annual expansion of the client base by identifying and capitalizing on new business opportunities.To foster customer loyalty, I maintained consistent engagement with existing accounts and conducted in-depth sales data analysis.

I delivered warm and personable customer service across the entire customer journey, cultivating a desire for repeat visits and driving higher purchase volumes. Additionally, I boosted add-on sales significantly by recommending complementary products and accessories to our customers.