Richard Moore Email & Phone Number

Toronto, Canada Area

Oversaw successful management of client needs, ensuring their day to day processing was complete and accurate as well as making sure they were compliant in their dealings with RBC as well as Financial Regulators. • Provided multiple clients with the tools and information necessary to efficiently and effectively run their business.• Reviewed and responded to various client queries accurately in a timely manner.• Planned and executed annual meetings with the clients to satisfy their Due Diligence requirements on RBC’s effectiveness to provide them with services agreed to. • Reviewed client documentation to ensure the required information retained internally was up to date for various legal agreements as well as regulatory requirements.

Toronto, Canada Area

Oversaw various daily responsibilities including but not limited to Foreign Exchange validations, rate confirmations, Reconciliations, and Investigations. Managed a team of 12 people.• Collaborated with global partners to ensure consistency where possible to maintain a functioning Global Operating Model.• In order to streamline processes with Lean Practices in mind, worked closely with others internal teams on technical improvements and procedural changes.• Supported development and testing of ongoing projects with a main focus on FXL/OMS to streamline the way FX’s are processed and minimize manual processing within RBC. • Consistently monitor regulations for important changes to markets practices.• Closed out escalations as quickly and effectively as possible to minimize any unforeseen risk.

Toronto, Canada Area

Part of a project team responsible for an organizational Product and Service Review to ensure efficiency and effectiveness was achieved in all areas.• Reviewed bespoke processes and analyzed cost effectiveness.• Provided completed analysis to Directors and presented to Global Heads for final action.• As part of preparation for the role, took part in Lean Six Sigma Practitioner Training Courses and sat in on various Kaizen events.

Toronto, Canada Area

•Worked with management while contributing to establishing operating procedures that ensure the accuracy, timeliness and completeness of all processes. •Contributed to environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the department. •Maintained and updated appropriate procedures to ensure compliance with applicable regulatory requirements as well as corporate audit and risk management requirements. •Completed all internal & external audits accurately and met expected standards •Had a leading role with ongoing training & development of staff on operating procedures & regulatory requirements. •Pertinent industry and regulatory/compliance knowledge. •Technical expertise in trade & settlements practices & standards.•Accepted and successfully executed change while supporting employees through the process, and kept them focused on business priorities