Richard Ng Email and Phone Number

• Lead and direct a team of 88 operation staff on day-to-day assignments for 3 warehouses ensuring distribution excellence for 90 outlets nationwide in a deadline-driven environment.• Address staffing requirements, manage priorities, monitor work to ensure accuracy and timelines.• Reviewed routing & manpower planning for total distribution for both transportation & freighting resulting in improved efficiency and saving of RM150,000 per annum. • Improved customer service, minimizing damaged goods and OTIF delivery.• Drive process improvements and collaboration within teams to deliver improve matrixes in the areas of damaged goods, MHE, stock take variance.

Led a successful end to end logistics company with a varied client base including MacFood, British American Tobacco, Samsung, Martin Brower, Volkswagen, Giant Dairy Farm, Audi and Marine Trans Intl.

• Responsible for annual budget totaling RM2million with a team of 28 employees, overseeing administration, sales marketing and scheduling protocols.• Supported trouble sites to mitigate obstacles and foster successful client delivery.• Established performance goals for each department and provided feedback on methods for reaching those milestones.• Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.• Continually maintained and improved the company’s reputation and positive image in the markets served.• Encouraged creative thinking, problem solving and empowerment as part of the facility management group to improve morale and teamwork.

• Oversee all departments, including warehousing, customs clearance for all imports and exports shipments and deliveries.• Increased profits by 20% in one year through restructuring workforce.• Increased efficiency and quality with a hands-on management style.• Cultivated and strengthened lasting client relationships.• Generated and developed leads to acquire new clients• Delivered customized and effective solutions to clients that have unique demands.

• Issuance of air tickets for all China Airlines passengers • Responsible in servicing travel agents to drive sales for China Airlines packages