Richard Schultz Email & Phone Number

Assisted domestic and international customers with questions or support issues involving JBT systems. Provided quotes and recommendations for customer upgrades or system changes. Supported onsite installation of system hardware and software through acceptance testing.·Designed, debugged, and installed multi-million dollar self-guided vehicle systems at customer sites with a 100% on time performance.·Created a new Quality Assurance report to accurately reflect the efficiency of the customer support department. This report was used to justify staffing levels. ·Updated service database and created new reports that resulted in a reduction of customer call response time of over two minutes per service call.·Interfaced with and managed multiple vendors and senior customer stakeholders to successfully meet project deadlines.

Installed automated material handling systems at customer sites across the United States and Canada. Charged with making systems work according to customer specifications. Onsite troubleshooting and system adjustments in a real-time production support environment. Prepared and inspected site for system readiness.·Used proprietary software applications to control vehicle functions and provide monitoring capabilities to customer management, operators, and maintenance personnel, for efficient operation and customization of each system.·Provided a solution for a customer complaint of an existing installation practice that was adopted company wide.

Bs, Information Technology

Activities and Societies: Member of The Honor Society of Phi Kappa Phi an the Penn State Alumni AssociationGraduated with honors

As, Electronics Technology / Computer Maintenance Repair

Activities and Societies: Attended college while in the Navy stationed at the Key Naval Air BaseDean's List or President's List every.