Within the Enterprise Wintel Support, I managed the SCCM (Microsoft Endpoint Configuration Manager) and SCOM (System Center Operations Manager) production platforms. Which included day to day operations, software packing, custom monitoring, and overall use of each platform. Additionally I am responsible for the Server Patching Program, Windows Server Image Lifecycle, and baseline Windows OS Health across the enterprise.

As part of a Scrum-of-Scrum Agile Team, I provided patching and compliance support to Operations Teams as a SME to Windows Server OS and SCCM. Tested and packaged all approved Microsoft Security Patches for global patching efforts. Maintained and supported the SCCM infrastructure used by Server Operations and Infrastructure Engineering Teams. Ran SCCM reports to gather data as needed for stakeholders.

Assisted Application/Server owners and developers with OS layer troubleshooting for Physical and Virtual Windows Servers. Point of Contact for all High Available SQL Cluster throughout the primary sites. Package Windows Security and Hotfixes Updates for monthly and quarterly deployments for all Windows Server OS. Maintain 24/7 coverage for OS layer support for the entire ADP Windows Server infrastructure. Transitioned into a Scrum methodology concentrating on Compliance Solutions for all ADP Server infrastructures.

Provided End-User Enterprise Support including Desktop/Laptops, Mobile Devices, Home Office/MF Printers, and Polycom IP Telephones.Implemented SCCM 2012 R2 environment, significantly improving security patch compliance and bolstering overall system protection.Streamlined desktop imaging by creating an all-in-one Windows 7 image, enhancing efficiency and reducing deployment time for IT operations.Established Laserfiche test environment, enabling thorough system evaluation and optimization prior to full-scale implementation. Partnered with Public Affairs to develop comprehensive training documentation, facilitating smoother onboarding and skill development.

Provide End-User Enterprise Support including the following: Desktop / Laptops, Mobile Devices (iPhone / Android), Home Office / MF Printers and Avaya IP Telephones. Handle field escalations from service desk and leadership as requested.Deployed software and images via SCCM Console, allowing install without customer interaction and using overnight deployments to limit downtime.Used ServiceCenter to document customer requests and interactions, providing all necessary information to troubleshoot issue.Assisted team in completing Windows 7 upgrades, ensuring all applications, data, and settings were deployed to new system. Worked through any issues to move customer back in production.Partnered with Asset Management, shipping out all processed orders and allowing Asset Management to be current on order processing.Supported Teleworkers during OPW IE patch remediation and inventory, serving as point of contact for contingent workers completing OPW IE patch remediation

Provided Enterprise Support including the following: Desktops/Laptops, File/Print Servers, Mobile devices (iPhone/Windows/Android), Home Office/MF Printers and Digital Telephones.Responsible for maintaining the Enterprises Windows 7 Image; Deep understanding of Windows Imaging Tools. Assisted with setting up Exchange 2010 with Symantec Enterprise Vault; POC for Desktop Support.Created several custom installers to streamline large application installs; Utilized VBS & Powershell.Partnered with System Engineers for P2V replacement project.Utilizing LANDesk Remote Console for troubleshooting end-points.

Provided escalated hands-on Support Requests for Cox Virginia Employees, including Cell Phones, Blackberries, Sprint Cards, Networked Printers, Laptops, and Desktops.Deployed several Point-of-sales workstations throughout the Cox Virginia footprint.Provided consulting roles to educate users on applications, hardware, and IT-related processes. Utilized SCCM's OSD or Norton’s Ghost to image Desktops, Laptops and POS stations as needed.Managed a project to re-image 300+ desktops in a 24/7 environment.Participated in State-Wide deployment and training of Motorola Xoom’s to 200+ users.Deployed applications via Microsofts App-V platform.

Provide Technical Support for Cox Virginia Employees, including Cell Phones, Blackberries, Sprint Cards, Networked Printers, Laptops, and Desktops.Reset RSA Token, Passwords, and educated customers on self-service tools.Responsible for exchanging Sptring Cell Phones, Cell Cards, and laptops.Maintained records of each customer contact via Remedy Ticketing System.