Richard Pepper Email & Phone Number

Williamston, Sc, Us

Charlotte, North Carolina, United States

• Truist was formed after a bank merger of BB&T and SunTrust Banks (continuation of employment from SunTrust)• Design and Deploy Docker EE to the enterprise using OpenStack backend with fully automated deployment of environments using custom code and terraform• Design and Deploy OpenShift to the enterprise with an automated deployment• Customize our environments for autoscaling of the platform• Manage vSphere dedicated cluster for Openshift• Develop and Secure container images for use from the internal registry• Automate the platform using tools like OpenStack, Terraform, VRA/VRO, PowerShell, PowerCLI, Bash• Owner of the Microsoft Server platform design and transition to the new team (transfer of SunTrust to Truist)• Documentation of deployment guidelines and creation of runbooks• Manage features/stories/tasks in Rally• Lead team toward successful goal and target accomplishments• Manage backlog and stories to meet delivery targets• Facilitate cooperation of teams to bridge the silos and work in guilds• Work with the business to make sure all needs are met, and use feedback to optimize delivery of our services

Greater Atlanta Area

• Partnered with internal product groups and engineering teams to develop enterprise technical designs for projects, while advocating adherence to enterprise standards through collaboration with multiple architecture and engineering teams• Responsible for defining and implementing technical improvements and projects that increase the quality and availability of the business systems and services and also ensuring proper operations• Manage complex situations, projects, and internal client interactions• Lead the analysis and communication of support and/or project requirements, updates, metrics, and general information• Analyze data to determine the effectiveness and efficiency of existing systems• Develop and implement strategies for improving or further leveraging internal systems• Integrate related engineering standard solutions into existing data centers and other facilities• Perform complex troubleshooting and root cause analysis across different platforms and technologies• Define and implement standards and processes around all core infrastructure equipment based on business needs and industry best practices within the corporate data centers and remote computing facilities• Oversee 3rd party service provider installations and moves/add/change for data center and non-branch remote locations infrastructure including storage, servers, network equipment• Use sophisticated analytical thought to exercise judgement and identify innovative solutions• Mentor teammates to build technical expertise• Use CIS/NIST baselines to create standards for the improved security of the ecosystem• Work with cybersecurity to identify and remediate vulnerabilities in the ecosystem

Greenville, South Carolina Area

• Responsible for the administration of server related hardware and software• Provided level 3 support for server related architecture and operations• Designed new solutions for server OS and infrastructure in production environment• Implemented a new Cisco UCS environment for Microsoft SQL Clusters and Oracle RAC• Implemented a Project Management framework which was adopted by our department• Developed a Critical Incident Process to outline how to manage a critical incident• Developed a SharePoint site for collaboration of multiple teams for smoother operations• Created STIG for Windows Server 2008r2, 2012R2, and 2016 on PCI and PHI environment using CIS• Created standard deployment and decommission process for servers in preparation for a full automation• Readied the server environment for the companies first public PCI audit• Reduced vulnerabilities in the environment using Nexpose, Tripwire, and other cybersecurity tools• Remediated a 3 forest multi domain AD environment and optimize it for proper secure operations including a full GPO revamp, and creating global/domain local groups where there were none• Implemented System Center for monitoring, patching, deploying, automating, and the utilization of the ITSM suite. Currently utilizing SCCM, SCOM, SCORCH and now deploying SCSM and SCVMM• Fully automated the server deployment process using a C# front end and SCCM backend for both VMware and UCS deployments.• Wrote custom reports for SQL Server Reporting Services and other System Center Components• Responsible for the Microsoft EA True-Up and Renewal along with the Microsoft Premier Support Contract Management and Renewal

Greer, Sc

•Provides Application Operations (Run) support of critical Plant Manufacturing Systems applications•Addresses level 2 and some level 3 application issues including night and weekend support as part of a rotation•Design, support, and implement application monitoring locally and internationally•Provide application DBA (Database Administration) support•Works with application teams and business users to ensure proper documentation and processes are in place for the running of Plant applications•Works with application teams to deploy new projects and applications to determine run requirements•Provides planning and support of central application asset systems such as CMDB•Acts as liaison with IT infrastructure group and other systems analysts to assist in resolving problems with IT applications•Recommend, schedule, and perform software improvements and upgrades•Assists in the coordination of tasks assigned to contractor/consultants•Within the team, develops processes to streamline IT response for Level 1, 2 and 3 requests

Greer, Sc

IT Services and Application Operations•Ensured timely completion for the application side of the server lease replacements•Operated several critical applications for the manufacturing plant•Participated in an on-call CIM (Critical Incident Manager)rotation and technical rotation•Setup monitoring for critical applications•Automated recovery for application and OS known issues•Participated in the CAB utilizing Remedy CM•Participated in the Problem Management using Remedy CM and OPTIS•Worked within the ITPM process (BMW’s IT Project Management)•Followed ITIL Standards•Utilized CMDB, PISA, and ConnectIT to perform daily tasks•Scripted with Powershell, VB, and some shell•Managed both Linux and Windows based systems

Greenville,Sc

Ensured SLA's are met Interacted with business representatives to ensure quality service Responsible for problem management; change management; release management Ensured the team completes daily tasks and projects are completed on time and within budget Managed portions of a project to consolidate two large datacenters in NJ and OH into one in SC (800+ servers moved) Managed a project to hand over server operations from the Americas to an outsourcing company Completed Cost/Benefit analysis for deploying branch office solutions to small locations Developed the server infrastructure for the CORE Plant Video Project which enables customers to watch their car being built via HD video (See Website Link for Behind the Scenes) Designed and implement new business processes for server provisioning and decommissioning

Participated in 24/7 rotating on-call support for production critical servers located in Americas and APAC regions plus mail clusters all over the globeProvided level 3 windows server support to a global Fortune 100 enterpriseSupported more than 5,000 servers and over 250 clusters in multiple countriesOperated under ITIL standards and participated in global, regional and local CABsDesigned and deployed a vast VMware environment that hosted over 600 virtual servers and an environment to host over 500 virtual desktopsBuilt and supported clusters for migration of Exchange2003 to Exchange2007Assisted in development of a custom deployment tool using SCCMDesigned and implemented a WSUS environment for all of AmericasSupported AD / DNS / DHCP Deployed a SSO solution for the Americas regionInstalled and configured SQL and other middleware as requiredManaged databases for within team use

Greenville, South Carolina Area

Patrolled and responded to calls for service in police matters and performed high risk entries on hostage and rescue applications.Instructed in SWAT tactics, TASER, patrol rifle, defensive tacticsLocated and tested new computers, programs and other equipment. Also assisted in transitioning all in-car computers from in-car modems to wireless air-cards.Updated MDT systems with GIS software and complete maps with ArcGISTroubleshot operating system, connectivity and hardware issues for divisionCreated lesson plans and PowerPoint presentations for multiple classes and presentationsAwards: Challenge run ribbon, Marksman awards for handgunReceived multiple commendations ranging from saving multiple lives to solving high profile crimes. Cited on evaluation for computer skills.Certified ArcGIS user through ESRICertified Sniper/Observer via FBIAlso Certified TASER Instructor, RADAR, LIDAR, DATAMASTER, Advanced DUI, Phase I and Phase II of Accident Reconstruction

Installed and serviced high speed doors, steel doors and dock equipmentInsured safe and proper operation of my truck and helperWired and programmed PLC's and other operating motors and systems

Received Honorable Discharge after injury

Bachelor Of Science, Computer And Information Science; Networking Security Management

Magna Cum Laude

Aas, Computer Science

Activities and Societies: Major in Network Security Summa Cum Laude

Professional Certification, Certified Class 1 Law Enforcement Officer

Squad Leader and Physical Fitness Award