Trimble Foundation Fund is a donor advised fund that supports Trimble's purpose-driven mission and commitment towards sustainability and responsible corporate citizenship.foundation.trimble.com

▪ Leverage existing partnerships to develop integrations with TMW's established Transportation Management Systems▪ Identify and develop relationships with potential partners to identify strategic opportunities for new integrations with TMW

▪ Effectively managed and facilitated the successful completion of departmental goals▪ Simultaneously coached and mentored direct reports with a focus on successful professional goal development▪ Precipitated the timely resolution of conflicts for internal and external customers

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▪ Contacted both customer and installation subcontractors to coordinate installation times to meet customer's needs.▪ Ensured all details and contacts with customers and installers were methodically and precisely documented.▪ Researched technical problems and identified solutions relative to the units, vehicles, and network.

▪ Assisted in the performance evaluation and development of Customer Care Representatives▪ Served as the subject matter expert in enterprise software solutions, hardware, integrations, and businessprocesses and as the first escalation point for team of Customer Care Representatives▪ Received and responded to inquiries from customers

▪ Received, triaged, and documented customer calls and emails containing add on requests, product issues,questions, and complaints.▪ Worked closely with integration partners to resolve customer issues.▪ Diagnosed software glitches and worked with IT staff to create workarounds for the end user

▪ Responsible for training and managing a staff of 12 employees at three different locations. I created best practices for employees to follow and ensured appropriate staffing coverage to meet customer needs.▪ Efficiently handled all escalations and drafted resolution reports directly to the owner.▪ Installation/Maintenance: Motherboards, CPUs, Memory, Keyboards, Mouse, CRT / LCD Monitors,Laser Printers, Power Switches, Verizon Data Cards, VoIP Phones▪ Systems Built: Desktops, Laptops, Printers, Monitors▪ Software Installed: Office 2000, Office XP, McAfee, Norton, McAfee Spam Killer, TeamViewer, Drake,CC Cleaner, Malware Bytes, QuickBooks, Open Office, Firefox, Logmein, Hamachi VPN, Magic Jack,Clonezilla.

▪ Worked directly with development team to QA bug fixes and product releases.▪ Managed local content of search engine databases for newspaper publishers.▪ Provided after hours on call hardware/software support for clients and/or vendors.