Richard Brown Email & Phone Number

Cleveland, Oh, Us

Westminster, Colorado, United States

Trimble Foundation Fund is a donor advised fund that supports Trimble's purpose-driven mission and commitment towards sustainability and responsible corporate citizenship.foundation.trimble.com

Westminster, Colorado, United States

Mayfield Heights, Ohio

▪ Leverage existing partnerships to develop integrations with TMW's established Transportation Management Systems▪ Identify and develop relationships with potential partners to identify strategic opportunities for new integrations with TMW

Mayfield Heights, Ohio

▪ Effectively managed and facilitated the successful completion of departmental goals▪ Simultaneously coached and mentored direct reports with a focus on successful professional goal development▪ Precipitated the timely resolution of conflicts for internal and external customers

Cleveland/Akron, Ohio Area

Multi-component sneaker customization and restoration service manned by sneaker artists, enthusiasts, and innovators. P.R.O.O.F. Culture offers customization, restoration, and shoe accessories to fit the needs of even the most particular sneakerphile. Visit us at proofculture.com

United States

▪ Contacted both customer and installation subcontractors to coordinate installation times to meet customer's needs.▪ Ensured all details and contacts with customers and installers were methodically and precisely documented.▪ Researched technical problems and identified solutions relative to the units, vehicles, and network.

United States

▪ Assisted in the performance evaluation and development of Customer Care Representatives▪ Served as the subject matter expert in enterprise software solutions, hardware, integrations, and businessprocesses and as the first escalation point for team of Customer Care Representatives▪ Received and responded to inquiries from customers

United States

▪ Received, triaged, and documented customer calls and emails containing add on requests, product issues,questions, and complaints.▪ Worked closely with integration partners to resolve customer issues.▪ Diagnosed software glitches and worked with IT staff to create workarounds for the end user

United States

▪ Responsible for training and managing a staff of 12 employees at three different locations. I created best practices for employees to follow and ensured appropriate staffing coverage to meet customer needs.▪ Efficiently handled all escalations and drafted resolution reports directly to the owner.▪ Installation/Maintenance: Motherboards, CPUs, Memory, Keyboards, Mouse, CRT / LCD Monitors,Laser Printers, Power Switches, Verizon Data Cards, VoIP Phones▪ Systems Built: Desktops, Laptops, Printers, Monitors▪ Software Installed: Office 2000, Office XP, McAfee, Norton, McAfee Spam Killer, TeamViewer, Drake,CC Cleaner, Malware Bytes, QuickBooks, Open Office, Firefox, Logmein, Hamachi VPN, Magic Jack,Clonezilla.

United States

▪ Worked directly with development team to QA bug fixes and product releases.▪ Managed local content of search engine databases for newspaper publishers.▪ Provided after hours on call hardware/software support for clients and/or vendors.

Business Administration / Computer Science

Business Administration / Computer Science 2003-2004

Diploma