Richard Heller Email & Phone Number

Seattle, Washington, United States

Miru Adventures is an adventure travel company led by a group of passionate expedition and adventure-travel experts with decades of experience in tour planning, trip operations, and guiding across all seven continents. Each trip we create combines exceptional leaders, remote destinations, and a genuine love for detail.Our trips are designed collaboratively with our Field Leaders, who bring guests to the most interesting and off-the-beaten-track locations in the world.We’re looking for collaborators — trip leaders looking to create unreal experiences and have a team behind them taking care of the details. If that’s you and you’re curious, I’d love to talk.

Providing advisory services for tour operators, small-ship cruising operators/owners and travel agents in destinations around the globe. With expertise in tourism operations, product development, purchasing, marine and hotel operations, contracting and permitting and staffing.We are in the business of assisting travel companies and organisations grow.

Seattle, Washington, United States

Greater Seattle Area

Global operations leader for both Zegrahm Expeditions and International Expeditions with executive level responsibility for the profitable and safe execution of all travel programs around the world. Zegrahm Expeditions, an adventure travel company that takes inquisitive explorers to the farthest corners of the globe. Zegrahm Expeditions is a pioneer and the recognized leader in small-ship cruising and land-based expeditions to all seven continents. Our trips continue to attract accolades from notable publications such as National Geographic Adventure, Forbes, Outside, Conde Nast Traveler, Travel+ Leisure, and National Geographic Traveler.

Birmingham, Alabama Area

Global operations leader for both Zegrahm Expeditions and International Expeditions with executive level responsibility for the profitable and safe execution of all travel programs around the world. International Expeditions, a leader in small group nature travel with a focus on high-end natural history and cultural experiences. When you travel with International Expeditions, you travel with pioneers in ecotourism. International Expeditions shows you some of the most remarkable places in the world — but does so in a way that’s as enriching as we can make it. Our escorted tours, planned and continuously refined over almost three decades, include many elements that would be next to impossible to do otherwise.

Toronto, Canada Area

Led a cross functional global team focused on the operational success of G Adventures marine programs in the Arctic, Antarctic and Galapagos. With an in office team of 6 (based in 3 countries) we directly managed the operations of 4 vessels including the 132 passenger G Expedition.• Full vessel operational responsibility including procurement, budgeting, crewing, hotel and passenger operations• Responsibility for the annual operations budgeting and cost control with a budget of over $20 million• Consistently delivered the highest NPS (customer satisfaction scores) in the company• Developed and implemented operational policies and procedures for office and onboard teams• Management of over 100 crew members to deliver the the full passenger cruise experience including the onboard hotel service, excursion and educational programs onboard Expedition• Supervision of outsourced technical management company with financial decision making authority for the repair and maintenance and capital investment programs• Owners representative for dry docks and refits in both Europe and Ecuador. Including a multi-million Euro repowering projects in Genoa, Italy in September 2015• Preparation and presentation of operations financial models for current operations and evaluation of future capital projects

Toronto, Canada Area

Responsible for the profitable development and management of G Adventures travel products through fearless and collaborative innovation, effective design, and proactive program enhancement. Innovation Managers ensure product meets company expectations of quality, customer service, brand standards, differentiation and profitability.• Developed new and adjusted current products for the two largest product lines Classic and Marine• Researched and developed tours in new markets including sailing in Cuba and Thailand• Managed online and brochure content for over 150 trips including itinerates operational details • Built and implemented new trip budgets for new and existing tours

Toronto, Canada Area

Spent the summer during my MBA program working as the Associate Marketing Manager on Cheerios. I participated in the Canadian launch of Chocolate Cheerios achieving an unprecedented 90% distribution in just 4 weeks. Collaborated with agency partners to develop and implement a digital media plan for the Cheerios brand in Canada focused on increasing Search Engine Optimization as well as developing a strategy to drive sales in the province of Quebec for major General Mills cereal brands.

Worldwide

Coordinated the passenger operations of Gap Adventures expedition/educational cruise programs to the Arctic and Antarctic. Led a cross-functional team developing new ship board programs, managed passenger and customer experience and communications and introduced target driven pricing and volume models. Major Projects/Roles Included:Onboard Operations Manager - MV Polaris - January 2008 to March 2008Led a 8 person expedition team onboard the MV Polaris executing 5 expedition cruises in the AntarcticAssistant Project Manager - MV Expedition - September 2008 to March 2009Led the client focused project team in the conversion of a ferry into an expedition ship in Finland. Responsible for procurement and installation of expedition equipment and ship tour and program development for the launch of the Expedition in April 2009. The project was successfully completed on time and within budget.

M.B.A, Strategy And General Management, Gpa: 3.78, Dean’S List Award

• Awarded the Rotman Prize in Leadership for involvement and commitment in the community • Awarded Rotman Scholar to provide academic.

Master Of Business Administration - Mba, International Business

Bcom, Entrepreneurship

• Specialization in Entrepreneurship and International Development Studies • Vice President of Social Activities, McGill Rugby Club

Education record