Richard C. Email & Phone Number

Mountain View, CA, US

• Sole Researcher for Google Maps internal tooling teams. Responsible for prioritizing, executing, and consulting on research for 16 Engineering teams on Maps data quality, machine intelligence, and human moderation for.
• Example projects: Dyad storyboarding to concept test evaluating data packages workflow between Operations and Engineers. Unmoderated usability testing and Critical User Journey evaluation of internal tools via surveys.

San Francisco, California, US

• Leading 3 Scrum teams to plan Research on AI Trust and Adoption for Enterprise and SMB Sales teams, automated data capture effects on information retrieval, and Service Design through Contextual Inquiry for workplace.
• Centralized Research team tasked with strategy for contractor studies and scaling Research tools for unmoderated testing, surveys, recruiting, and diary studies.
• Iterative, multi-method research into organizational impact of “Freemium” AI scoring models - interviews, moderated and UserZoom unmoderated task analysis, and storyboard survey – leading to change in Product and.

Chicago, Illinois, US

• Prioritize research and advocate for the voice of the customer across Acquisition and B2B cross-functional Product teams.
• Lead research planning, manage external & internal recruiting, conduct remote & in-person and moderated research, and analyze with stakeholders to develop and report shared insights.
• Develop flexible generative and evaluative Research strategies and tools for continuous customer learning, encompassing Usability Testing, Design Sprints, Customer Co-Design, Ethnographies, UserTesting.com, and Optimal.

Armonk, New York, NY, US

• Led clients through IBM Design Thinking workshops to design iterative credit card prototypes. Conducted in-person user testing with 25 customers using the Kano model and SUS to measure usability and satisfaction.
• Research through contextual inquiries with court clerks to develop a Use Case Model report, wireframes, and an Axure responsive prototype for case check-ins.
• Heuristic Evaluation of a customer technical support application through nine remote Contextual Inquiries and presentation of 60 findings via issue log and detailed report.
• Developed a customer experience strategy for a World Community Grid's re-design, leading to an increase of 15,000 users. Surveyed and analyzed 15,627 SurveyMonkey responses with SPSS, led focus group sessions with 24.

• Develop applications to break the technology-relationship barrier by exploring methods to enable people to interact and create personal, real-world connections.
• Brainstorm and affinity diagram to develop UX Strategy and application features for ne1, an iPhone app to ask questions to users in a user-defined, local area
• Design sketches and a paper prototype for usability testing
• Develop and release applications utilizing the Minimum Viable Product model to gather user feedback
• Usability and field testing of applications to iterate and improve CrowdRadar, an iPhone application to share and locate friends within 30 minutes (https://radr.cc/)

Arlington, VA, US

• Assisted in the project management activities of a 13 member software development team.
• Led and organized two Usability experts to integrate ideas into an existing application
• Planned and tracked project plans utilizing Microsoft Project, TeamForge, and VersionOne, while managing the team’s implementation of the agile methodology and process

Bachelor Of Applied Science (B.A.Sc.), Business Administration, Additional Majors In Human-Computer Interaction, Computing And It

High School