Richard Chen Email & Phone Number

Taipei City, Taiwan

In charge of OPPO/Realme/OnePlus projectsPlan ahead: Involve spec. alignment and schedule planning to avoid unnecessary delay- Coordinate cross team resources to allocate resources in advance or resolve issues faster- Secure milestones, especially field trial and carrier type approval, to secure time to market- Customization and optimization for better UX and hence higher retail price- Fast and high quality post sales issue resolution via software maintenance and Android upgrade for better customer satisfaction and loyalty- Communicate with RD and customer to reach a balance between feasibility, potential risk, and schedule- Realize customers’ pains and work out solutions --- Find root cause of git merge and correct software release method. Saved 2 man-day effort per project --- Branch convergence saved 71% maintenance effort- New feature management --- Evaluate feasibility and reaource. Coordinate new feature implementation- In charge of --- Very first MTK powered OPPO phones for JP and US market --- OPPO gaming phone --- Mass production (>10M units) entry level OPPO phoneInternal flow enhancement and software branches maintenance- In charge of legacy product resource reduction activity and flow design. Up to 87.5% issue escalation is saved.Represent my dept. involving APAC carrier activities- Get latest APAC carriers’ status and requirements- 3-way communication between APAC carriers and customersSpecial events support- Annual tier-1 carrier phone benchmarking contest- Joint test with carrier, infra vendor or brand (ex: Ericsson/Swisscom/Oppo & Mediatek for VoNR, Ericsson/Nokia/Airtel/Reliance Jio/OPPO for India 5G commercial launch)- Android upgrade for 5G and legacy models --- Codebase upgrade while keeping existing patches to prevent previous issues occur --- Projects converged and (both MTK and customers’) maintenance effort saved- SEA UX optimization taskforce --- Effectively increased SEA enduser NPI

台灣 新竹縣市

Design private network architectures and deploy into fields- Dummy proof SOP enabling easy installation and maintenanceSupport sales team promoting private network solution and won:- Trial concert of Taipei Music Center- New Taipei Pokémon GO Safari Zone- AI/AR Intelligent medical private network in Tri-Service General Hospital- 2020 IEEE Globecom 8K VR360 5G demonstration show in NPAC-NTCHMinimize the gaps between sales team, RD team, management team, and clients- Communicate with each party to reach a balance between cost, expandability, schedule, and construction feasibility- Eliminate the electromagnetic wave health concern. Especially hospital fieldCross team coordination- core network element virtualization: 9 teams in 3 organizations- 4G/5G private network solution integration: 15+ Taiwanese telecom/infra companiesTest automation: One application / UI for end to end - all instruments and device under test- Proven to save 40% of testing time and enabled 24/7 testingOrganize speeches, demo contents, and sponsorships of seminars, plugfests, and workshops

Taipei City, Taiwan

Product marketing- Always achieve market events’ KPI of numbers of attendees and new leads- SEO by issuing press releases and technical articles- Collecting and putting together regional clients’ requirements to advise product roadmapHigher priority for TDD LTE and tier-1 carrier acceptance script packagesProduct specialist- Made clients believe my products help by Involving clients’ developing/debugging- Recommend HQ to optimize products to further enhance this- Customization made tier-1 chipset maker pass tier-1 carrier’s acceptance

Taipei City, Taiwan

Promoted from country level manager into regional level manager by APAC regional director, with HQ product managers’ recommendations because of excellent performance.- Won China Mobile bid, collaborated NS-IOT scripts, and became validated platform.--- Awarded 'Best Terminal Quality Control' by China Mobile--- Won 'GTI Innovation Award'- Held or joined marketing events--- GTI (Global TD-LTE Initiative)--- NGMN (Next Generation Mobile Networks) Shanghai--- Live demo was admired by China Mobile VP--- China Mobile TDD LTE demo in Shanghai EXPO 2010--- Live demo admired by Qualcomm CEO--- GSMA (GSM Asia, now MWC Asia)- Joint seminar with clientsIn charge of south eastern Asia mobile network operatorsEngaged and learnt about different cultures, diverse markets, and business models

Taipei City, Taiwan

- Pre-sales skills and performances admired by Chinese clients and account managers, switched to marketing team.- Instead of listening to customers, find their needs by analyzing their pain points--- Shown clients how to test and verify via live demo and user trial- Won key clients like Chinese government telecom departments (State Radio Monitoring Center, Telecommunication Metrology Center) and tier-1 telecom companies (Huawei, ZTE, HTC, MediaTek, Foxconn, Asus, Motorola, Sony, Infineon, and more.)- Represented Anite Great China attending MWC introducing and demo products.--- Hosted APAC customers and won lead-generation champion

Taipei City, Taiwan

Support more than twenty clients:- Analyzing log files to find out root causes of failure. Lower HQ RD’s loading- Repairing faulty units onsite if possible--- Saved HQ repair effort, shipping cost, and client waiting time- Forwarding those issues beyond my scope to HQ and proactively track them--- Saved clients’ tracking effort. They just waited for my updateAdmired by clients and became a key differentiator between Anite and its competitors.Supporting account managers introducing Anite products and use cases.

Taipei City, Taiwan

Worked as project manager of Microsoft Smartphone (Windows Mobile) products. Looked after 3 projects powered by TI solution and Sagem module. Also in charge of conformance test platform and test house survey.

Taipei City, Taiwan

A protocol stack R&D engineer- Debugging protocol stack issues in TI solutions covering Mobile Management, Call Control, SMS, Supplementary Service, GPRS Mobile Management, SIM and ACI (AT Command Interface.)- Taking care of six members as team leader- Involving ODM projects of Motorola, Panasonic, and Microsoft Smartphone 2002/2003 -- Protocol stack software PM of Motorola C115 and Everlink Red E SC1100- GCF and PTCRB certificationsMaintaining Anite and R&S test systems as a lab manager- lab resource management- testing software upgrade- regular calibration arrangementProgrammed Compal’s first Anite automation utility

Master'S Degree, Telecommunications Engineering

Bachelor'S Degree, Electrical And Electronics Engineering

Education record