Richard Cross Email & Phone Number

Oxford, GB

Established with a mission to improve the effectiveness of Knowledge intensive work and make change happen. The primary focus is on supporting organization change through facilitation of organization and culture change projects and Talent Management.

Consulted on Systems Integration Projects as an adviser on Knowledge and Change Management. Liaised with Research Centres in Palo Alto and Grenoble to exploit Xerox's Thought leadership in KM.

After Winning the European Quality Award Xerox Change Management Services were sold to corporate clients. A pan European training organization was established to license courses such as leader as coach, facilitation skills, basic and advanced TQM. Complex Change and OD projects for leading multinationals, were undertaken occasionally starting at grass.

After quantifying the business case for applying for the inaugural Quality Award I recruited and redeployed a team of 20 assignees to spearhead Rank Xerox's successful application for the 1992 European Quality Award. As an internal consultant I designed with US support, co developed, and co deployed the Business Excellence Process. This became the Xerox.

This was an HR Partner role in the Emerging Markets before, during, and after the downfall of Communism. I was responsible for pioneering succession planning and recruitment campaign for expatriate & bilingual GM’s in Six Eastern European Countries. In leading the educational & culture change process for Eastern Europe. I was responsible for the developing.

A foundation Personnel Management and Sales Training role and a first hand exposure to the sales environment. On assignment from the Training Centre I piloted & validated the then revolutionary OPQ developed by Saville & Holdsworth. At the same time responsible for sales induction and training working with the Sales Management team we developed a 'best.

Originally sponsored to complete my MSc & a dissertation on Sales Mgt Culture. Liked the company so much I joined it. Responsible for Design, and Implementation of Assessment Centres and first line Management Training. Clive Woodward was a notable alumni.

Msc, Organization Development

Ba Politics, International Relations