Richard Fraccaro Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

I drive business outcomes through innovating and leading the Agile delivery of data and technology solutions for clients and stakeholders.My successful leadership across multiple initiatives and Agile project delivery teams leverages my unique mix of people and technical skills, subject matter expertise, managing senior stakeholders, and abilities in.

Melbourne, Victoria, Australia

Trusted subject-matter advisor in data and analytics strategy and transformation, delivering people-centric change and business value. Guiding best-practice use of data for compliance, business-outcome improvements, and customer insights.

Melbourne, Victoria, Australia

• I am recognised for delivery excellence across multiple projects with numerous hats: Agile Product Owner, Agile Delivery Manager, Project Engagement Lead, Program Management and Delivery Lead, Scrum Master, Strategy.
• Uplift in decision-support capabilities for driving policy decisions and policy execution for Deputy Secretary and Executive Directors across the NSW Justice Cluster.
• Risk and compliance insights for a multinational Insurance Provider through an organise-wide Data and Information Asset Governance capability.
• Improved service delivery and customer experience to households and corporate clients for an Australian Government Agency.
• Improvement in product delivery and customer experience for households and corporate clients of a Commonwealth Government client through service channels capability transformation. Show less

Sydney, New South Wales, Australia

• In this Qantas digital startup, I established the marketing analytics team core analytics capabilities to drive over 3x uplift in digital campaign performance. This included:
• Managing engagement with client and internal stakeholders to deliver on their requirements for insights on their customer base and marketing outcomes.
• Managing multiple delivery projects to deliver analytics and insights capabilities to grow the business.
• Coordinating data-driven product development… Show more In this Qantas digital startup, I established the marketing analytics team core analytics capabilities to drive over 3x uplift in digital campaign performance..
• Coordinating data-driven product development, enabling a growing pipeline of client opportunities.
• Upskilled data and analytics fluency and capability of marketing, analytics and data teams. Show less

Sydney, New South Wales, Australia

Data analytics and insights specialist working on a variety of various secret squirrel projects and corporate start-ups.

Sydney, New South Wales, Australia

• In this Dan Murphy's/Woolworths digital loyalty startup, I established core analytics capabilities to drive loyalty program analytics and insights. This included:
• Architecting and implementing a vision for data-driven decision-making to achieve loyalty program objectives.
• Uplift in data and analytics fluency and capability of marketing, analytics and data teams across Dan Murphy's.

Sydney, New South Wales, Australia

• As a Senior Leader, I contributed to the growth of this entrepreneurial Management Consultancy that advises and transforms data-driven capabilities for major corporations in effective business operations and improved.
• Managing multiple delivery projects (Agile and waterfall), transforming our own analytics and development capabilities through innovating new process, tools and capabilities to improve… Show more As a Senior Leader, I.
• Managing multiple delivery projects (Agile and waterfall), transforming our own analytics and development capabilities through innovating new process, tools and capabilities to improve outcomes for clients.
• Coordinating and collaborating with multiple teams across internal and client resources to deliver across client projects and programs.
• Architecting and delivering data-driven compliance and insights platforms for major Australian corporate brands, enabling them to regulatory requirements, uplift service excellence, and drive a customer-centric.

Melbourne, Victoria, Australia

• Short-term contract role to provide data-driven decision-making expertise delivering:
• Insights to inform strategic decision making for the business.
• Ongoing transformation in evidence-based product development and collaboration across teams.
• Improvements in experiences of customers and corporate clients.

Melbourne, Victoria, Australia

• In my role of project management and delivery leadership, I facilitated business process transformation and change management through innovating and guiding development of data-driven capabilities for clients. This.
• Designing data analytics solutions to align with clients’ strategic goals in areas related to business performance, service excellence and supply chain.
• Liaising with stakeholders to envision and identify business requirements and collaborate throughout… Show more In my role of project management and delivery leadership, I facilitated business process transformation.
• Liaising with stakeholders to envision and identify business requirements and collaborate throughout project delivery.
• Managing projects and program management support including coordinating teams of Analysts and Senior Analysts in the development and deployment of solutions.
• Conducting business development activities and networking.

Melbourne, Victoria, Australia

• In this leadership role, I managed the delivery of survey and capability development services for clients through:
• Managed multiple delivery projects, transforming our own analytics and development capabilities through innovating new process, tools and capabilities to improve outcomes for clients.
• Coordinated and collaborated with multiple teams across internal and client resources to deliver across client projects and programs.

Melbourne, Victoria, Australia

• As Solution Manager, I delivered client projects in Customer Analytics, Marketing Intelligence and Service Excellence. In this role, I was responsible for:
• Coordinating combined teams of client resources, staff and sub-contractors to deliver new capabilities and support transformation of clients to data-driven cultures.
• Collaborating with client stakeholders in the development and delivery of capabilities.
• Innovating new technology approaches and capabilities supporting… Show more As Solution Manager, I delivered client projects in Customer Analytics, Marketing Intelligence and Service Excellence. In this role, I was.
• Innovating new technology approaches and capabilities supporting clients to improve business operations, operational processes, and customer service excellence. Show less

Statistical consultant on projects for commercial clients. A member of a 5 person team reporting to the Project Lead. Projects typically involved modeling for utility companies, banking, and general econometric forecasting.

Consulting on various internal and external statistical/data analysis projects.