Richard Janeway Email & Phone Number

Nashville, Tennessee, United States

- Support end-to-end projects and client relationships, including gathering of business requirements, establishing business needs, applying Voice of the Customer (VoC) best practices and strategies, and providing ongoing support, insight and direction to clients.- Learn and develop Customer Experience Best Practices with an experienced team of CX and analytics professionals, then implement them with clients in large-scale production environments.- Consult with our clients to make insights-driven business recommendations. Design and modify analytics frameworks leveraging clients' qualitative and quantitative data. Implement frameworks, provide insights and findings, and collaborate with the client to suggest action steps.- Incorporate advanced analytics data analysis techniques into client programs and elegantly package business insights and findings for end user consumption.- Turn insight into actions by presenting your findings to senior members of the customer team to recommend what actions they can take.- Measure the impact of those actions by tracking the changes to confirm if they had the impact that you had outlined and what return on investment (ROI) did the company receive from that.

Nashville, Tn

- Responsible for plant KPIs including percentage of orders with no issues, number of external rejects, number of credits issued, cost of poor quality, cost of poor quality as a percentage of sales, customer survey Net Promotor Score- Leads presentations to top management relating to plant KPIs- Analysis of data including customer feedback and measurable process outputs- Uses Salesforce to collect data, analyze data, and generate reports- Ensure facility compliance to IATF 16949/ISO 9001, CQI-9- Management of the Facility Quality team, including hiring, training, development, and supervision- Lead the facility in reducing total defects through Corrective and Preventative actions using a data based analytical approach- Management of Quality System – Implementing, developing, auditing, maintaining, and improving the system- Leads the facility team during external quality audits- Facility team lead for PPAP, CAR, PFMEA and Control Plan related activity

Nashville, Tennessee

- Customer service which includes maintaining an automated email update system for customer and the plant, regular phone calls with customers, email correspondence to problem solve with customers and more- Maintains and regularly references and performs analyses of historical data on past orders and communicates them to the rest of the plant and customers as needed- Process administration which includes maintaining and regularly updating a database of customer parts and creating internal processes- Contract review for all incoming orders which includes specification review, blueprint review and any necessary follow-up communication with customers- Research the proper external and internal databases to determine the proper heat treatment process for each order- Works with Quality Manager to problem solve and proactively remedy any process issues

Winston Salem, North Carolina

- Worked as part of a team to ensure airplane seats were serviced within deadlines- Followed blueprints and other documentation to keep all parts serviced uniformly - Lead a small team in numerous projects - Trained new employees on the different types of parts that were serviced, how they were serviced and company policies

Greensboro/Winston-Salem, North Carolina Area

Assist in teaching of Visually impaired students.

Maizuru, Japan

Lesson planningWorking with multiple schools and meeting diverse expectations

• Assisted in a large scale inventory calculation project, including offsite work in a storage unit• Assisted in digitization of medical records, using Excel and scanners

Bachelor Of Arts (B.A.)

Education record