Leads a multi-award winning law firm that is unlike any other. In addition to awards from the Manchester Law Society as the Leading Personal Injury firm in the North West and the Spinal Injuries Association (SIA) awarding CFG with their coveted Torch Trophy, CFG Law was the winner of the Excellence in Client Service by the Law Society of England and Wales. Each one recognising CFG’s expertise and commitment to Helping all those Affected by Injury - Together Exceptionally personable strategic leader with proven success. Experience of operating at board level for over 16 years and possessing skills critical in the legal industry as client service becomes a critical aspect of delivering legal services. Expertise in Operations, IT, Knowledge Management and Marketing. Able to demonstrate clear understanding of what’s needed to build success and evidence this through transformed business performance.Skilled in organisation and process design, change leadership, transformation programme delivery, continuous performance improvement, financial management and technology selection and support.Prior to working in the legal sector, worked in the financial services industry building and leading business units.Clear focus on the strategy and direction of the organisation and developing operational & product capabilities ensuring organisations are market leading and challenging convention.Areas of expertise include business strategy, organisational design, process & product design, change management, continuous performance improvement, P&L management, technology selection, implementation and benefits realisation, along with leading large administration and contact centres.Experienced in designing, implementing and leading administration & contacts centres with up to 400 colleagues delivering service and sales solutions to an organisation's customers. In his spare time he follows F1 and the WEC motor racingSometimes when searching for people look him up as Richard Clarke or Rich Clark or Rich Clarke