- Sold over $3.4 million in installs- Educates and assists customers in choosing the best Heating, Cooling and Ventilation systems for their homes- Specializes in Indoor-Air Quality and in-home efficiency- Arranges best finance options and maintenance plans for individual customers- Develops key client relationships

- Chosen as part of elite team of top performers to train new hires and assist with large class initiatives - Supervised teams - Conducted sales training for multiple teams- Processed and approved order requests

- 15-time member of Above and Beyond Club for exceptional sales performance- Coordinated various team activities that involve competition and prizes- Acted as fill-in supervisor during immediate supervisor’s absence, and at these times led team to top positions on the sales chart - Conducted side-by-side call monitoring activities with multiple agents, which produced positive results in terms of increased sales- Developed recent activity in which team members took part in simulated exercise, and agents role-played as customers and callers, demonstrating practical use of discovery questions, rebuttals and etiquette to assume and close a sale- Used multiple times as Subject Matter Expert trainer and helped new hires to develop call clarity, process orders and develop clear product knowledge- Helped new agents to close sales, and continued to train some of them when they entered the sales floor- Developed and recorded monthly action plans which involved individual agendas tailored for specific team members, resulting in improved sales performance- Successfully worked with five different supervisors and performed exceptionally within both Blast and Upgrade campaigns - Developed blueprints for meeting agendas on important topics

Writing articles that discuss dog news, health, training, and fashion for http://www.unleashmagazine.com

Writing and editing web content for http://www.fiveseasonsmechanical.com, in addition to editing and composing letters and ads for customers

 Conducted weekly safety and ISO system seminars discussing work procedures, safety guidelines and pertinent issues Processed reports covering supervisor procedures to achieve greater efficiency Received Federal background clearance Led/helped organize fire drills for Roybal campus building 18 Assisted in implementing new ideas within company infrastructure through auditing buildings Gained experience in HVAC maintenance, light electrical and plumbing skills, as well as wall and mechanical repair Installed PVC pipe, copper installation, as well as brazing and soldering  Responsible for entering CDC network, accessing the freezer alarm database and updating information regarding freezers listed on alarm system Responsible for purchasing/ordering materials, order delivery, physical inventory and reception duties

 Office tasks including filing, phone, organizing accounts and sales report information Participant in account reconciliation training program

• Financial Planning, H.R., and I.T. Depts. – General office duties, payroll • Assisted campus wide with computer installation, delivery and answering questions