Richard Anderson Email and Phone Number

Management of a substantive function providing continuous improvement, ways of working and technology adoption services to WorkSafeDrive strategic stakeholder engagement relating to activities undertaken by the WorkSmart team, including planning, prioritisation, budget setting and oversight of resource allocationProactively support and lead the development of WorkSafe’s employee experience and culture, particularly in relation to process, ways of working and technology adoptionDrive medium and long term decisions concerning the organisation’s continuous improvement, ways of working and technology strategy and direction

Development of business case to continue the operational, technical and legislative improvement activities commenced as part of the Geelong Relocation ProgramDevelopment of business case to establish a substantive function providing continuous improvement, ways of working and technology adoption services to WorkSafeOn-going delivery of continuous improvement initiatives

Support the migration of 850 employees from Melbourne to a new head office in Geelong through the development of a new operating model and create value through leverage of a new building and facilitiesReduce migration risk through simplification, streamlining, knowledge management, formalisation of processes and proceduresEngage Executive Leadership and all enterprise operations to ensure engagement and adoption of new operating model

Management of the Group Hubs PMO including; pipeline management, tracking of transition metrics (time, cost and benefits), governance and regulatory reporting Management of Group Hubs Business Management function including; production and analysis of executive performance management reporting for Bengaluru, Manila, Chengdu and Suva Hubs, regulatory and Board updates

Work with senior business stakeholders to identify further opportunities to leverage offshore hubs, document current and future location footprint and ensure alignment with hubs strategy and risk appetite Identify and implement cost management and efficiencies initiatives in the offshore hubs including operating model enhancements and creation of utilities and centres of excellence

Work with senior stakeholders to design and implement an offshoring strategy and operating model for IIB across Asia, Pacific, Europe and AmericaEstablish a team of resources to; enhance the standard methodology to support country, regulatory and business requirements, build a opportunity pipeline and work with the business to transition work to the hubs

Develop the business case for ANZ Board to leverage offshore locations for operations, shared service and technology workDevelop the methodology to support the transition of work from an onshore location to an offshore locationProvide training and support to businesses in the identification of suitable offshoring opportunities and the use of the methodology and toolkits

Development of in-house project methodologies, tools and templates to support standard project management practicesManage the team responsible for the co-ordination and production of monthly and bi-annual group and board level project reporting, including input into the annual investment slate process

Work with external consultants to customise and implement a cost reduction programme across shared service and corporate centre functions Provide updates and reporting to ANZ Management Board cost sub-committee

Management of a pool of business analysts across three geographies to develop the business requirements for an online internet banking solution Participate in the software selection task force to support the business requirements

Design and develop components of a banking operating model to support the implementation of a new core banking system across 15 geographies including process flows, procedure guides and training materials taking into account country variationProvide in-country implementation support including; conducting planning and implementation workshops, facilitation of operating model and system training for country staff, system implementation and post implementation support

Various operation support and management roles

Customer service and interaction