Richard May Email & Phone Number

Cullompton, GB

Parsippany, NJ, US

• Purpose: Lead the development and execution of the company's IT strategy, aligning technological initiatives with the business's strategic objectives.
• Managed £3M OPEX budget concerning systems subscriptions, upgrades, support, maintenance and expansion.
• Mentor, develop and manage 6 direct staff members and 11 indirect. Allocated resources to teams and projects globally based on need, performance and availability.
• Developed a Google Gemini-based natural language search across all web properties. (3,500 pages and a library of 2,000 PDF documents) Improved speed to asset discovery by 70% and productivity gains for users by 90%..
• Dramatically improved content and SEO, achieving a 30% growth in website visitors.
• Developed and executed multiple digital transformation initiatives, streamlining processes and increasing operational efficiency. Example: Contract Lifecycle Management system decreased time to signature by 25%.

Parsippany, NJ, US

• Purpose: Digitally transform web experience to grow online community.Complete and implement entire cyber security overhaul of all IT systems, ensuring data protection and privacy.
• Mentored, developed and managed 5 direct staff and 5 indirect.
• Administered and established data strategy, leading to a 95% membership retention rate.
• Successfully led and built the companies public online community and collaborative platform, growing active users from 10k to 40k over a period of 6 months.
• Established and applied an advanced identity management system, achieving a 20% reduction in customer support cases and reducing the time to market of federated services by 90%. Recommended upgraded technologies to.
• Consolidated migration of websites to WordPress, replacing legacy home-grown systems, resulting in improved performance.

Parsippany, NJ, US

• Purpose: Accountable for the overall IT strategy and global technological success of the organisation.
• Oversaw all IT and systems functions, including data centre and cloud infrastructure, customer & technical support, systems development, financial monitoring, web development and disaster recovery planning.
• Responsible for operating budget of ~£1.5M.
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Led and delivered rollout of Salesforce.com for sales and account management teams, increasing visibility and collaborative working of teams, improved productivity by 30%
• Established desktop and website support desk, built case response and resolution SLA, improved customer satisfaction scores to over 90%.

Parsippany, NJ, US

Led a team developing web-based systems to allow ubiquitous access to members and staff without complex connectivity or proprietary software- Led the development of a CRM and membership subscription system to allow centralized access and remove manual records resulting in a significant increase in employee efficiency- Oversaw the development and successful.

Parsippany, NJ, US

US

Recruited to provide aggregation of customer static data from seven separate banking back office systems to load into SAP- Designed and implemented a flexible, high performance system to address the complex requirements of the disparate source applications. Required a highly innovative approach with Agile methods of project management and development to.

Birmingham, West Midlands, GB

Overall responsibility for a 20+ team of trainers and hardware installation engineers to install and implement Pinewood’s own software solution in motor dealerships across the UK and USA- Provided lead support to team and customers as well as significant input to project planning- Designed and implemented rollout to largest customer to underpin the.

Bachelor Of Engineering (Beng), Mechanical Engineering

Education record