Richard May Email and Phone Number
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Driven and passionate Vice President of Technology with 20+ years of IT experience. Offers empowering and decisive leadership skills with a proven record of strategic high-level business acumen. Committed to supporting operational success and development. High achievement of creating and implementing business outcome technology solutions. Liaises with other C-level executives to drive corporate objectives. A persuasive negotiator with a superior background in YOY growth through implementing and adapting technological advances. Seeks solutions to complex problems and applies extensive analytical knowledge to findings.Adept at multi-tasking, commanding group discussions, and managing projects. Strong organisational skills, leads high-performing cross-functional teams and achieves company goals through exceptional planning and prioritisation.
Tm Forum
View- Website:
- tmforum.org
- Employees:
- 388
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Vice President Technology, Data And Digital ExperienceTm ForumCullompton, Gb
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Vice President Technology, Data & Digital ExperienceTm Forum Nov 2022 - PresentParsippany, Nj, UsPurpose: Lead the development and execution of the company's IT strategy, aligning technological initiatives with the business's strategic objectives.• Managed £3M OPEX budget concerning systems subscriptions, upgrades, support, maintenance and expansion.• Mentor, develop and manage 6 direct staff members and 11 indirect. Allocated resources to teams and projects globally based on need, performance and availability.• Developed a Google Gemini-based natural language search across all web properties. (3,500 pages and a library of 2,000 PDF documents) Improved speed to asset discovery by 70% and productivity gains for users by 90%. Now being developed as a service delivery with “agent of agents” architecture.• Dramatically improved content and SEO, achieving a 30% growth in website visitors.• Developed and executed multiple digital transformation initiatives, streamlining processes and increasing operational efficiency. Example: Contract Lifecycle Management system decreased time to signature by 25%.• Strengthened the organisation's cybersecurity framework. Maintained organisational compliance with applicable legislation and regulations. For example, managing the ongoing implementation of ISO 27001.• Collaborate closely with the board of directors in establishing strategic business objectives within IT.• Transformation of software delivery to be solution-led. Employing test-driven development reduces functional defects and improves quality. • Orchestrated alignment of the organisation's technological architecture, applications, data and processes within the business vision and objectives.
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Vp, Technology & CommunityTm Forum Jul 2015 - Nov 2022Parsippany, Nj, UsPurpose: Digitally transform web experience to grow online community.Complete and implement entire cyber security overhaul of all IT systems, ensuring data protection and privacy.• Mentored, developed and managed 5 direct staff and 5 indirect.• Administered and established data strategy, leading to a 95% membership retention rate.• Successfully led and built the companies public online community and collaborative platform, growing active users from 10k to 40k over a period of 6 months.• Established and applied an advanced identity management system, achieving a 20% reduction in customer support cases and reducing the time to market of federated services by 90%. Recommended upgraded technologies to meet evolving business requirements.• Consolidated migration of websites to WordPress, replacing legacy home-grown systems, resulting in improved performance.• Created and implemented overall IT business strategy to facilitate all managerial decision-making.• Assessed system performance, developed the organisation's cybersecurity framework, and oversaw the rollout of GDPR.• Conducted restructuring of IT resources for both internal and external stakeholders, resulting in significant savings 20%.
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Vp, Information Technology & ServicesTm Forum Mar 2007 - Jul 2015Parsippany, Nj, UsPurpose: Accountable for the overall IT strategy and global technological success of the organisation.• Oversaw all IT and systems functions, including data centre and cloud infrastructure, customer & technical support, systems development, financial monitoring, web development and disaster recovery planning.• Responsible for operating budget of ~£1.5M.• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.• Led and delivered rollout of Salesforce.com for sales and account management teams, increasing visibility and collaborative working of teams, improved productivity by 30%• Established desktop and website support desk, built case response and resolution SLA, improved customer satisfaction scores to over 90%.• Identified and resolved operational issues impacting business performance or user productivity. For example, implemented an e-billing system integrated with SaaS billing software, improving speed of payment by over 50%.• Partnered with management team to optimise operations and reduce costs. Introduced and managed rollout of Office 365, improved employee collaborative working, increased visibility of key programmes, realising significant cost savings.
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Director Information TechnologyTm Forum Jun 2003 - Mar 2007Parsippany, Nj, UsLed a team developing web-based systems to allow ubiquitous access to members and staff without complex connectivity or proprietary software- Led the development of a CRM and membership subscription system to allow centralized access and remove manual records resulting in a significant increase in employee efficiency- Oversaw the development and successful implementation of an event registration and online check-in system to remove manual registration processes, collect payments online and significantly reduce staff to support
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Lead Developer (Consultant)Tm Forum Jun 2002 - Jun 2003Parsippany, Nj, Us
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Consultant DeveloperWestlb Jun 2001 - Jun 2002UsRecruited to provide aggregation of customer static data from seven separate banking back office systems to load into SAP- Designed and implemented a flexible, high performance system to address the complex requirements of the disparate source applications. Required a highly innovative approach with Agile methods of project management and development to succeed- Project was highly successful culminating in a flawless migration on the planned implementation date -
Implementation Team LeaderPinewood Technologies Jun 1998 - Jun 2001Birmingham, West Midlands, GbOverall responsibility for a 20+ team of trainers and hardware installation engineers to install and implement Pinewood’s own software solution in motor dealerships across the UK and USA- Provided lead support to team and customers as well as significant input to project planning- Designed and implemented rollout to largest customer to underpin the centralization of their operations resulting in 25% efficiency gains from economies of scale as well as significant increase in customer satisfaction
Richard May Skills
Richard May Education Details
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Cardiff University / Prifysgol CaerdyddMechanical Engineering -
Wellington School
Frequently Asked Questions about Richard May
What company does Richard May work for?
Richard May works for Tm Forum
What is Richard May's role at the current company?
Richard May's current role is Vice President Technology, Data and Digital Experience.
What is Richard May's email address?
Richard May's email address is ri****@****raz.com
What is Richard May's direct phone number?
Richard May's direct phone number is +4420774*****
What schools did Richard May attend?
Richard May attended Cardiff University / Prifysgol Caerdydd, Wellington School.
What skills is Richard May known for?
Richard May has skills like Cloud Computing, Integration, It Strategy, Product Management, Management, Telecommunications, Strategy, Enterprise Software, Crm, Saas, Solution Architecture, Business Process.
Who are Richard May's colleagues?
Richard May's colleagues are Gates Anna, Frances Mclardy-Smith, Mary Kenny, Boe Ing, Nikos Kontis, Nguyen Tan, Troy Abelhouzen.
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