Director of Innovation & KM Firm Solutions for a national law firm with 1000+ attorneys in 62+ offices. Responsible for both operational and strategic initiatives, primarily geared towards firm-facing products and services. Along with a great team of innovation and product professionals, work to deliver innovative solutions that create value and meaning for the firm and its clients through improved processes, new technologies, or other means.

Head of KM Client Solutions (KMCS) for an international law firm with 900+ attorneys in 53+ offices. Oversaw both KMCS operations and strategic initiatives related to client-facing products and services. Led a talented group of individuals committed to ensuring the success of firm-client engagements through the delivery of high-value, innovative solutions. Responsible for client-facing tools and technologies; custom client reporting, including data analytics/visualization; and client engagement management. Led major design, development, and implementation efforts, with an annual project portfolio budget of up to $1M. Worked to incorporate the Design Thinking framework into the department’s solution-design process. • Created the Client Solutions functional area within KM• Led major strategy and innovation projects that help win new business and retain existing clients; products include the firm’s industry-leading Clientlink Collaboration Platform, redesigned eRIF Intake application, OD Comply, IntelliCase, and Client Dashboards• Spearheaded the effort to bring Data Analytics and Data Visualization to the forefront with the firm’s client-facing offerings• Facilitated a formal shift in focus to User Experience design, making UX a top priority for all KMCS projects and initiatives

• Partnered with the firm’s first Director of KM (and future Chief Knowledge Officer) to establish the new KM organization within the firm, including integration of Practice Support into the newly created KM strategy• Shifted primary focus to innovation/product design and development

• Led one of the firm’s first strategic planning initiatives for an administrative department, and established a multi-year roadmap• Expanded the team and its products and services

• Managed the administration of Ogletree’s first national portfolio engagement, a multimillion-dollar contract with the firm’s largest client• Helped build the foundation for future large-scale client engagements and, ultimately, the firm’s award-winning OD Advantage product• Began formalizing products and services for a broader range of clients and building a functional area and team to support the work

Provided support for large-scale medical malpractice litigation for key firm client.