Versatile Operations Executive offering 20+ years of progressive leadership responsibility and experience providing strategic, tactical, and operational leadership over business plans, programs, and roadmaps that translate business objectives into actionable and sustainable operational best practices for small and large businesses in diverse industries. Recognized as a driving force for positive change, accountability, and team empowerment and an expert in driving results through collaboration with cross-functional business, sales, technical support, product, and support teams.NOTABLE HIGHLIGHTS☑ Drove top-line revenues consistently over 19% YoY, taking a $50 Million operation to over $100 Million in less than 4 years.☑ Developed and led customized programs, implemented service and sales training programs, employee engagement initiatives, process improvement, and leadership development programs for companies and industries worldwide.☑ Slashed employee turnover by double-digits and drove improved profitability and call center performance for a rapidly-expanding self-storage business.☑ Redesigned customer service procedures and follow-up protocol to drive a 240% improvement in customer approval ratings in under two years.☑ Developed and implemented a consulting training program coupled with a team-led coaching structure to increase customer conversion from 7.9% to 30% in 18 months
Listed skills include Account Management, Saas, Project Management, Security, and 46 others.