Rich Lopez Email & Phone Number

Berwick, Pennsylvania, United States

- Certified in approximately Eighty task certifications: including yearly weapons certifications and job specific procedures- Prevent penetration into Protected/Vital areas and to prevent radiological sabotage by use of deadly/non-deadly force- Act as Access and visitor control officer; to verify and issue the correct credentials and TLDs- Maintain surveillance over assigned areas and accurately reporting scene assessments to the Security Control Center- Perform search of individuals/vehicles for prohibited items per the Nuclear Regulatory Commission (NRC) Regulations

Pittston, Pennsylvania, United States

- Primary Coca-Cola contact between the store managers and/or store owners- Responsible for the customer relationships, along with increasing business by selling and ordering products within the existing territory- Determine the stores' product needs and maintain appropriate inventory levels by ordering with accuracy- Focus on weekly point of sale items and ensure the account meets our company merchandising standards- Communicate account activities to District Managers as well as the Merchandising and Delivery Teams- Provide customer service to consumers and store personnel by answering any inquiries and/or providing assistance- Build, change, and remove product displays, maintain product signage, and secure damaged product when necessary

Remote

- Managed the post-production media distribution for various vendors to Amazon and Freevee- Ensure media orders are created accurately and write clients instructions into brief, precise instructions- Exercise judgment by knowing when to escalate media orders/inquiries to our internal production departments and Account Management team- Maintain a media order error rate of less than 2%- Review and understand clients’ requests to facilitate the accurate and timely completion of their work- Confirm work orders are invoiced accurately in a timely manner, and in line with clients’ SLAs- Cooperated with the IT department for on-boarding requests; notified the necessary contacts of any workflow changes

Moosic, Pennsylvania

- Managed the post-production media distribution for NBCUniversal content to Google, Microsoft, and Amazon, etc.- Created and update a detailed work instruction for each customer specification for quarterly training seminars- Prepared and convey pricing quotes and estimates with customers- Exercised judgment by knowing when to escalate client orders/inquiries to our internal production departments and Senior Management team- Supplied the Customer regular account statuses, such as missing asset reports and delivery schedules- Identified potential issues/problems with orders in progress; create solution and communicate to client- Provided input towards corrective action processes to improve quality of future service- Cooperated with the IT department for on-boarding requests; notified the necessary contacts of any workflow changes- Maintained the below responsibilities as an Account Coordinator

Moosic, Pa

- Managed the post-production media distribution for NBCUniversal content to Google and Microsoft- Continued strong relationships and become a trusted person of contact for content partners- Entered customer orders into internal database and manage throughout the entire delivery process- Maintained spreadsheets and databases with daily status updates for customers and internal departments- Coordinated with internal departments to ensure customer orders will deliver on time at 99% success rate- Collaborated regularly with client regarding project performance metrics - Ensured deliverable due dates are reached on time and within budget- Facilitated correct and timely billing invoices for each client order

Moosic, Pennsylvania

- Responsible for the security of all incoming and outgoing digital and physical media - Created tracking barcodes for physical and digital assets for our entire inventory system- Managed all asset-related storage rooms throughout the entire facility- Sent and received files to and from our clients through our digital delivery systems- Communicated with clients to ensure all required assets would be received on time- Communicated with internal production teams when assets were received or pending for production- Archived and restored audio/video assets and uploaded assets to authoring systems- Attended morning meetings with Account Management team to provide asset ETA’s- Prepared and organized all asset storage inventory for yearly audit reviews

- Was responsible for following all company standards in regards to paperwork, cash management, and loss prevention- Directed sales floor personnel and ensured excellence in customer service- Managed/Followed merchandise blueprints, window displays, and seasonal transitions- Maintained price accuracy of goods and ensured adequate stock levels- Was responsible for unloading each delivery truck and checking the product into the inventory system- Assisted customers at checkout with sales, returns, and other transactions- Performed register sales transactions quickly and accurately in accordance with the customer service guidelines- Provided a safe working environment and maintains a clean and organized accident-free work area- Helped customers in finding products they were looking for or retrieved products that were on higher shelves- Assisted in maintaining the front of store while on register; maintained the entire store/back storage if registered was covered- Cleaned sales floor and restocked shelves at end of shift

Scranton, Pennsylvania Area

- Requirement for my Mass Communications curriculum- Created promotion material for Penn State Football broadcasts and “The Nancy and Webster Morning Show”- Verified that previously recorded shows were backlogged in Entercom’s audio library- Operated the audio board for “The Sue Henry Show”- Screened phone calls for “The Sue Henry Show”