Rich Martin Email & Phone Number

Great Lakes Bay Region (Mi)

Assisted Living Locators (ALL) is a no-cost referral service that specializes in direct placement services to seniors and their families who seek our services. ALL assists families in locating assisting living, senior housing options and in-home care services that meet their geographic, financial and clinical needs and preferences.As your family’s Senior Care Advisor, I take a 4-step approach to guiding you through the process of finding the best senior living options for your family member.1. In-Depth Assessment of Your NeedsDiscuss your needs (in-person or by phone) to learn how I can best serve you.2. Thoughtful Analysis & RecommendationsProvide a customized plan to match your loved one’s particular needs.3. Assistance with Selection ProcessHands-on help and guidance as you review services and amenities, and tour care options.4. Transition SupportCaring support to make the move smooth and worry-free, as well as follow up support to make sure that your expectations are being met by the communityPlease feel free to check out our website: https://assistedlivinglocators.com or call 989.502.2244

Greater Detroit Area

SOCAP is the Society of Consumer Affairs Professionals. The Association’s members include customer care professionals from top Fortune/Forbes 1000 companies (Nike, Apple, Hyundai, Fandango, Alaska Airlines, Hyatt, Dole, Nestle, Starwood, etc.) as well as hundreds of business partner organizations.Website: www.socap.org

Saginaw, Michigan Area

Hallmark Business Connections is the business-to-business unit of the iconic Hallmark Cards brand. • Acquire new Customer Care (SaaS) clients, develop customer web-portals, onboard new customers, and measure the solutions impact on both customer satisfaction and employee engagement• Help clients improve their customer satisfaction by 25%, customer retention by 10%, while generating an average return-on-investment of 22%• Build a thriving community of Hallmark Customer Care followers by presenting the Customer Care Solution at industry events, trade shows, and client meetings• Awarded Hallmarks “Crowning Achievements – Creating our Future” award

Led an account team to support the Business Process Outsourcing (BPO), trade show, and travel incentive needs for Fortune 500 clients including Dow Chemical, Dow Corning, and Allstate Insurance resulting in increased penetration and $3 million in additional revenue. • Coordinated a multi-year, mystery shopper study among the 5 top personal lines insurance carriers. This in-depth study produced dozens of actionable insights and highlighted opportunities for our client to improve their technology and business processes. • Led a team of 25 hosting a Fortune 100 client at their annual dealer incentive travel event. Coordinated the execution of meals, presentations, amenities, and team building exercises. Resulted in a perfect 10 out of 10 score in post event surveys.

Marketing Director for a super-regional property and casualty insurance company. Led a group of professionals responsible for the marketing and administrative support for a network of 570 independent agents in a 16 state region. Developed and executed strategic Marketing and Communications plans, corporate-wide direct written premium projections, and established state by state premium and loss ratio goalsManaged the production and distribution of corporate communications including agency communications, brochures, sell sheets, co-op advertising program, social media, website, and “go green” initiative.