Richard Burns Email & Phone Number

Saint Paul, MN, US

• Manage a widely varied portfolio of clients with complex needs in a fast paced environment
• Responsible for the full sales cycle; marketing, creating relationships, closing sales, following up, and everything in-betweenGolden Valley Supply is a leading independent distributor of interior finish building.

Eagan, MN

• Jointly responsible for ~3 million in annual revenue
• Manage both national and international accountsFounded in 1970, Holmes Corporation specializes in the development, design, marketing, channel management, production and distribution of educational materials and.

Greater Minneapolis-St. Paul Area

• Develop and maintain positive customer relations while serving as the initial point of contact
• Survey the customer’s needs and align them with the appropriate solutions

Golden Valley, MN

• Responsible for client interactions from initial contact through on-boarding
• Performed on-site visits for key clients
• Gathered client information; developed an accurate assessment of client needs; helped develop implementation plans
• Represented the company to customers by identifying opportunities for sales and improved services

Golden Valley, MN

• Managed over 120 accounts while promoting customer retention through a high level of customer satisfaction
• Proactively evaluated challenges and worked collaboratively with coworkers and customers to develop solutions
• Introduced new business practices to help streamline existing processes and increase company productivity
• Trained entire customer service representative team of 40 to improve skills and efficiency

Supervised six staff members as well as 74 youthPlanned and carried out scheduled activitiesDeveloped activities and program goalsEstablished and maintained a positive and professional rapport with clientsMaintained a high level of confidentiality and professionalism Conducted assessments, gave timely feedback, and monitored records