🤖 Rich Bennett Email & Phone Number

Emea

Working as Partner Success Lead for the EMEA region my role is to work with all players within our Partner Ecosystem to drive success, continued improvement and innovation.

Focussed on supporting all stakeholders within the revenue organisation around opportunities within our Financial Services and Insurance vertical.

Emea

Blue Prism delivers the world’s most successful digital workforce which integrates with any system or application, freeing humans from repetitive work to drastically increase productivity.My focus was on supporting relationships with our key strategic channel partners (e.g. KPMG, Cap Gemini, Fujitsu) to define and execute on joint GTM strategy. This included direct support on opportunity teams, and providing enablement to stakeholders within our partner organisations

Building and supporting opportunities around new & growth market technologies such as Identity Analytics (voice biometrics), Desktop Analytics and Robotic Process Automation.The role includes helping shape the strategy behind taking these solutions to market and supporting all types of sales, pre sales & marketing activities, and internal and partner enablement to achieve organisational readiness.Working hands on with clients to identify and map out ways to drive near term benefits through improvements to technology, people and processes but to also design a medium to long term technology road map that is aligned with their strategic direction and objectivesProviding consulting support to help clients identify and map candidate process to target for transformation and to determine the desired state or exemplar performance standard should look like.

Provided presales account management support across territory for the sale of all solutions within the PerformanceEdge™ portfolioLead Solutions Consultant for Call Recording (IP & TDM), Speech Analytics & E-learning & Coaching solutions

Product specialist for Autonomy etalk suite of products (Call recording, Performance management, Speech analytics & Customer satisfaction survey)- Provided presales support to Account team via customer presentations & demonstrations, proposals & quotations- Owned tender response process (both commercial & technical perspectives)- Acted as the interface between sales & project managers ensuring delivery of what was sold- Provided post-sales support with particular view to cultivating relationship and expanding number of products within existing accounts through cross selling

Designed, and implemented Quality and Performance management programs with blue-chip call-centre clients. This involved working with a wide spectrum of stake holders and personnel within the client’s organisation to define exactly what the quality management programme should look like. As well as ensuring the delivery of an application that was “fit for purpose” this role also included the design and delivery of training and knowledge transfers to meet the clients needs.