Rich Williams Email & Phone Number

Stamford, Ct

• Named as Enterprise Architect for Corporate Applications in addition to current roles.• Assumed additional responsibilities from Web/Intranet to include Performance Engineering, Team Integrations and Marketing Technology multiple teams in Application Development for Digital Technology, Marketing, Communications, and Mobile Development.• Drove the development and launch of new global web site(s) including implementing the new branding and providing strategic direction on featuring products and experts to position XL Catlin as a new global leader in the Insurance market. •Led the launch of a new SharePoint global intranet site which incorporated the new organization’s values, philosophy and branding into a sleek, intuitive design across desktop and mobile devices.•Key member of the IT redesign team. Composed a new Operating Model, partnered with 3 strategic vendors and redesigned the IT support teams to best align with the business units and gain integration savings of over $90M in 2 years.•Established a centralized Performance Engineering team, selected products, and created processes that allowed end-to-end insights into applications to resolve global performance challenges.•Responsible for driving innovative solutions through responsive application development. Manage budget, staff, consultants and vendors, leading them in full System Development Lifecycle using both Agile and Waterfall development methodologies.•Led the technology selection, platform consolidation and roll-out of all XL Catlin's websites and Intranets. Drove internal team, design/development vendors and off-shore QA in the full SDLC utilizing a new Content Management System with the goal of empowering business colleagues to update the site without IT intervention.•Led Information Resources Team that consolidates all Insurance based research and documentation for global usage.

Stamford, Connecticut, United States

Vice President, Engagement Leader for Communications & Marketing; Corporate Enterprise Architect• Appointed to CMO Leadership Team and dotted-line report to CMO. Played key role in Marketing strategy and sought solutions to meet business needs.• While retaining Engagement Lead, promoted to Enterprise Architect for all corporate applications• Review any/all applications proposed for Corporate. Partnered with 3rd party vendors for implementation and ongoing support. Onboarded multiple vendors and solutions while maintaining the strictest governance around data privacy, compliance, and security.Vice President, Digital Technology and Performance EngineeringPlatform leader for Communications & Marketing and Claims business applications• Appointed to Global Technology Expanded Leadership Team. • Assumed the role of Business/IT partner for Claims in addition to Communications and Marketing.• Partnered with Marketing and Communications, and Claims, to deliver successful deployments of business applications focusing on audience growth and diminished application complexity with the Customer at the center of each deployment.• Initiated the “One-Client” model in which web, email, and Underwriter information were merged to understand the Customer better and provide information aligning with their business needs. Through the integration of a Marketing Automation tool with CRM, CMS, ABM and Google Analytics, one view of each customer, broker, or prospect regardless of channel engaged with was created recognizing new revenue streams of $25MM over 2 years.• Drove the upgrade of legacy Claim’s systems. Creating Mobile and Digital interfaces focusing on the Customer Experience.• Led the selection of a mobile development platform for Claims. This new channel saved significant expense costs in the claims processing by “shifting left” the data input for insurance claims and process workflow.

Austin, Texas Area

Wilton, Ct

New York Area

Southbury, Connecticut, United States