Rick Baker Email & Phone Number

Waterville, Maine

Palmyra, Maine

Augusta, Me

Successfully manage a staff of 12 to include inventory management, warehouse management, receiving operations and marketing displays. Ensure all inventory is accurately and safely received, stocked and stored. Ensure staff follows all company operational and safety procedures as well as monitor budgeted labor expenses. Identify products to display as feature events to capitalize on sales potential towards budgeted goals.

Fairfield, Me

Oversaw a staff of 24 to include 1 Operations Manager, 5 Customer Service Agents, 7 Delivery Drivers and 11 Service Technicians. Responsible for all aspects of P&L, employee recruitment, staff training and development, customer base growth and retention, asset management, DOT compliance, Federal and State safety compliance and Facility management for 4 separate locations throughout central and northern Maine. Region included 6 million in revenue, over 6000 customers, and 18 different commercial delivery and service vehicles.

Pittsfield, Me

Oversee staff of over 100 to include 6 Team Leads and 5 entry level supervisors handling both Customer Service as well as in-bound and out-bound sales for approximately 50 diverse clients. Also assigned oversight of Virtual Call Center consisting of approximately 30 at home agents. Maintained scheduling, payroll and administrative needs for Customer Service and Sales agents. Implemented in-house career progression program to aid employee satisfaction and morale resulting in a reduction of attrition. Implemented individual coaching program resulting in an increase of quality assurance scores by 20%.

Bangor, Maine Area

Oversee staff of 34. Dispatch and maintenance for fleet of 6 16ft box trucks and 2 Class B mobile shredding trucks across Maine and New Hampshire. Manage 650 customer base consisting of over 2500 delivery and pick-up destinations per month. Oversee 4 facilities consisting of 1,000,000sf of document storage, 2,500sf digital document conversion operation, 30,000sf paper/plastic recycle processing facility. Confidential storage and certified destruction of documents within NAID and HIPAA guidelines.

Oversaw a $52 million operation through a workforce of 1,000 employees, five senior managers, and 25 facility managers across 45 locations in support of 26 diverse clients including higher education, hospitals, municipal, professional sporting events, residential, shopping malls, and high end commercial. Provided exceptional shuttle service across four locations utilizing 40+ shuttles, parking/valet parking, bus/van shuttle services, and parking garage/lot management and maintenance. Coordinated efforts with Business Development & Marketing for both client and company business growth. Administered profit and loss, forecasting, and cost control. Negotiated service contracts resulting in reduced costs. Maintained 95% accounts receivable within 45 days. Worked with corporate office on 2 year rebranding campaign. Oversaw the interpretation and enforcement of over 1000 leases.Delivered Results:Infused passion into sales presentations and cultivated six new client accounts; ended 2008 with an increase of 7% increase in accounts personally managed, which played a role in exceeding net operating income by 3%.Accountability for Standard Parking profit and loss of $1.1 million budgeted net operating income; exceeded by 3% in 2008.Responsible for meeting client budgets totaling in excess of $52 million. Generated $44 million in net operating income, exceeding clients NOI targets by 8% in 2006, 9% in 2007, and 6% in 2008 through dynamic marketing/ customer service strategies.Identified law firms as high traffic customers and offered employees discounts in return for exclusive patronage, which built significant business through word of mouth. Increased client and Standard Parking net operating incomes through improved customer service by bringing car washes in-house instead of outsourcing.

Administered a $3.3 million budget while maintaining a 500,000 sq. ft. shopping mall. Oversaw Marketing, Customer Service, Maintenance & Security departments. Developed bid specifications and reviewed contractor repair/preventative maintenance competitive bids. Served as point of contact on a $4.1 million four level parking garage renovation project. Responsible for enforcement of lease requirements.Delivered Results:Managed all aspects of construction for complex tenant build-outs, directing up to four projects simultaneously averaging over $100,000 with all completed on time and nearly 50% under budget. Utilized expertise and extensive knowledge of energy management systems including Honeywell-LonSpec to ensure renovation success.S.R

Developed and administered $2.25 million in combined budgets in support of five malls. Oversaw a team of five managers, four supervisors, and 84 officers/lead officers. Cultivated a new culture across the operation by restructuring the entire security management team and its philosophy. Developed and delivered comprehensive training to ensure site mall public safety managers were capable of managing, training, and developing highly functional departments. Delivered Results:Instituted corporate cash management procedures to properly monitor and report over $6 million in sales. Administered the design and bid process for three CCTV systems installations totaling $250,000.Cut costs by 66% by updating and consolidating elevator phone systems. Designed disaster/crisis management evacuation plans, which were coordinated with local government authorities and included disaster drills; met OSHA and 9/11 requirements. Conceptualized and developed a comprehensive procedures/training manual, which included review modules, color photos, digital, and PowerPoint presentations.Devised an MS Excel spreadsheet tool to input daily expenses; automated the process so the spreadsheet adjusted YTD budgets and produced a monthly variance report.Conducted 4 internal theft investigations resulting in all stolen money returned and 4 successful criminal prosecutions.Earlier Roles

Originally named SpectaGuard

Material Facility Specialist - Honorable Discharge

Controlled supplies and security of pilferable and classified materials as well as access control of a 1 million sq. ft. building. Recognized as 15th Air Force Inspector General, Outstanding Performer.

Education record

Education record