Richard Epsteen (Rick) Email & Phone Number

United States

Largo, Florida, United States

Largo, Florida, United States

Largo, Fl

Team leadership, training, and developmentDevelop and grow ongoing business relationshipsSubject matter expert for the Porsche teamResolve complicated and critical customer service issuesMeet and exceed performance standardsCreate and analyze performance metrics

Indianapolis, In

Manage day-to-day operations of one of Indiana's largest BMV officesInterview, hire, promote, terminate employees as necessaryLeadership development and employee mentoringResolve difficult customer service issuesOperate as Regional Manager on-call in RM's absenceExceed all performance metrics on quarterly evaluations-assessments based on customer service, timeliness, cash management, and accuracyReceived multiple commendations from peers, supervisors, employees, and customersPromoted within two months of employment to a struggling office and was instrumental in complete turn around of that branch-went from the bottom third in the state in terms of performance to the top 10 and received a subsequent promotion as a result to one of the largest offices in the state

Lafayette, Indiana Area

Multi-site manager of three departments and over 100 employeesPerformance management and coachingComplete restructuring of company policies and procedures, leading to 24-hour turn around time from a 7-day turn around time for medical transcriptionistsDepartmental budgeting, consistently under budgetConducted new provider orientations and employee inservicesVehicle aquisitionCreated database to track miles, routes, depreciation on vehicles, gas expenditures for delivery drivers, developing new routes based on data collected which lead to decreased costs and increased effeciency

Bachelor Of Science (B.S.), Industrial Technology

Activities and Societies: National Society of Professional Engineers, American Society for Quality, National Association of Industrial.

Florida P&C 220 License, Insurance

Education record