• Led the Learning Experience Design (LXD) function for EPIC Technical Training• Ongoing development and implementation of standards and practices to ensure learning quality and operational efficiency• Managed all product training efforts in the capacity of a Performance Consultant and LXD manager. Implemented L1 dashboard to track and report on learner satisfaction for all courses.• Principal role in the development of a Product Academy for the Engineering organization (Product Mgt., Engineering, and UX Design), in support of UKG’s transformation to a product-led organization

• Lead Product Education’s Instructional Design (ID) function in the development of customer-facing learning for the athenanet EHR (electronic health record) system. Responsibilities included team management, mentoring, professional development, and performance management. Drove strategy for interactive technologies and emerging practices.• Managed staffing to assure capacity and optimal utilization. Streamlined learning and documentation processes to strengthen brand and improve production efficiencies. Managed departmental budgets, reporting, purchasing and vendor management.• Oversaw administration of athena’s LMS & LCMS (Cornerstone / Kenexa)• Management of athena’s Continuing Medical Education (CME) accreditation for athenahealth. Ongoing oversight of athena’s CME certification program.

Director: Design & Development (D&D) • Directed project management, instructional design, and eSolutions functions• Established eSolutions capabilities; interactive learning, multimedia production, learning web portals• Enhanced productivity through process improvement focused on efficiency, effectiveness and business outcomes• Standardized training and documentation platforms to strengthen brand, and improve quality & efficiency• Led transition of key departmental functions to offshore team and vendors• Led organizational transformation to apply emerging practices in collaborative and social learning• Led transition of key departmental functions to offshore team and vendorsPerformance Consultant / Learning Partner: Fidelity Shared Services Talent & Learning 2011 – 2013In addition to Design & Development responsibilities• Client Manager / Performance Consultant with oversight of performance solutions for Finance and Accounting organizations• Consulted with organizational executives to assure performance plans and solutions supported organizational goals• Managed performance consulting staff. Defined impact measures of solutions

• Consolidated multiple design and development (D&D) teams into one function.• Upgraded technologies and departmental skills to establish eLearning development capability.• Developed and implemented D&D charter; supported by tools, processes and standards. D&D methodologies and best practices resulted in improved quality and speed to delivery.• Led shift within GWIM from training to performance improvement (offerings expanded to include, performance support, coaching, and communities of practice).• Recruited top industry talent for instructional design mgt. and development roles.• Managed D&D resource allocation and budget.• Provided strategic guidance on multiple enterprise-wide initiatives including... overall corporate learning strategy, evaluation standards, recruiting profiles & questionnaires, off-shore strategy / vendor selection, enterprise metadata & taxonomy standards.

Program Director: • Performance consultant for Fidelity Systems Company (FISC), accounts include Mainframe Operations and Distributed Computing. • Worked with executive stakeholders to create prioritized learning plans by mapping training solutions to strategic initiatives.• Delivered annual strategic performance assessment with prioritized learning plan Director of Customization:• Staffed and managed team of Project Managers / Instructional Designers.• Expanded organizational technologies and skills to establish eLearning and multimedia development capabilities • Defined operations for custom development function including tools, processes, and project management/instructional design standards.• Upgraded technologies and departmental skills to establish eLearning development capability.

Instructional Design Management:• Partnered with senior management to define standard company offerings and solutions.• Researched industry trends and applied to company direction.• Developed and delivered client facing instructional design workshops.Sales and Marketing Activities:• Participated in project scoping, proposal writing, and sales presentations.• Created instructional design messaging for company.

• Curriculum design and project management responsibilities to create online Masters Degree in Homeland Security • Partnered with faculty to establish standards and create online courses• Oversight of all instructional design activities

PERFORMANCE CONSULTANT (01/2002 – 09/2002)• Delivered performance and learning needs assessments for clientele• Partnered with clients to propose e-learning and blended learning design solutions• Delivered custom re-usable learning architectures (RLAs) and development standardsDIRECTOR OF INSTRUCTIONAL DESIGN (ID) (05/1999 – 01/2002)• Led integration of ID function from multiple companies into a single, industry leading eLearning organization• Lead global ID function (40+ associates)• Represented company on eLearning standards advisory group (ADL) to augment and evolve SCORM standards• Primary design contributor to the Aspen (Sumtotal) LCMS system. Consultant to Aspen (Sumtotal) LMS design• Created ID marketing messaging. Delivered sales presentations. Scoped and qualified opportunitiesSENIOR INSTRUCTIONAL DESIGNER (Asymetrix Learning Systems, Inc. / Oakes Int. 12/1996 – 5/1999)• Led instructional design teams in the development of custom, large-scale, eLearning solutions• Contributed to the design of Asymetrix authoring products (IconAuthor, Toolbook)

• Designed and produced interactive courses for U.S. Navy and Marine Corps helicopter pilots and aircrew. Focus... Sikorsky SH-60B Seahawk and the Bell AH-1W SuperCobra. • Teamed with training officers and subject matter experts to analyze and determine training needs, ensure content accuracy, and solicit continuous feedback during the development process.• Designed and documented specifications and standards for custom courseware.• Supervised efforts of production teams to ensure course consistency and overall product quality. • Presented quarterly “in-progress reviews” to squadron officers and government officials.• Designed and conducted formative evaluation activities throughout the development process.• Maintained “Secret” level security clearance.