Loan Officer at Mortgage Express, LLC. NMLS #105548Company ID: 40831rvaldez.mtgxps.com www.mtgxps.comwww.nmlsconsumeraccess.orgEQUAL HOUSING LENDER The views expressed here are my personal views and do not reflect the views of my employer.

Responsible for the day to day activities of all Account Managers. Monitor and coach team on processes and activities. Implement strategies and track production goals. Hold weekly sales meeting with Agent and team. Partner with Service Manager to ensure compliance with all written policies. Problem solve and strategize to satisfy customer objectives. Facilitate sales presentations. Participate in outbound sales activity, visiting businesses, calling on in-book customers and cold calls to prospective customers.Perform economic life value and life needs analysis with customers. Identify gaps in coverage and educate customers on solutions that we can provide. Meet with centers of influence and participate in community marketing events. Establish and maintain relationships within Enterprise resources. Process auto, home, health and credit card applications. Originate mortgage and auto loans. Administer employee evaluations and discipline as needed. Interview, train and hire potential team members.

Brand Management of Sales Floor; Apparel, Jewelry, Accessories, Shoes, Hardlines, Seasonal, Grocery, Electronics, Toys, Appliances and Housewares. Responsible for in-stock conditions, cleanliness of departments and food safety. Managed, developed and recruited talent. Administered discipline and annual evaluations. Provided Guest service, implemented strategies to maximize customer experience. Served as Leader on Duty, responsible for supervision, cash handling and opening and closing of store.

Primary responsibility was to ensure that all processes and systems related to company operations were functional. These systems included; current licensing, bond and regulatory requirements. Manage internal network, office equipment and serve as troubleshooter. Host and maintain company website and email server, perform routine computer maintenance. Responsible for all staff training, company communication and current events.Perform internal audits, payroll, accounting, book-keeping and assist CEO as needed. Partner with accounting firm monthly to process P & L statements and balance sheet. Implement all sales, marketing and advertising through print and radio advertising. Securely maintain customer data base and filing system. Process and originate mortgage loans. Facilitate borrower counseling. Establish relationships, partner with 3rd parties, such as appraisers, real estate agents, title companies and other centers of influence.

Provided customer service. Directed and coordinated activities of a multi-department full service perishable and non-perishable grocery store with $25,000,000 in annual sales. Established ideas for sales improvement and implemented company policies, goals and objectives. Utilized data to determine staffing requirement. Delegated and followed up on tasks. Facilitated meetings. Planned store layouts and designed displays. Prepared and processed perishables. Problem solved, managed inventory and maintained customer and employee safety.Personnel and human resource functions; hiring, terminating, mentoring, coaching, team building. Training, facilitating, crisis intervention. Administer discipline and conduct employee evaluations. Planning, organizing and being detail oriented. Cash handling, payroll and bookkeeping functions, analyze data. Budgeting, report writing, inventory control, food safety, loss prevention and store safety. OSHA, Sarbanes-Oxley, Patriot act, pricing accuracy, weights and measurements compliance. EEO / Diversity compliance, fundraising, sales and marketing planning. Computer operation; MS Office, Excel and PowerPoint and company specific systems.

Mobile loan signing agent. Worked with a variety of national banks, and brokers to perform remote loan signing at various locations throughout the metropolitan area to expedite mortgage loan closing.