IT management and service solutions professional with strong account management, staffing and organizational skills. In-depth knowledge of support services environments serving various industries. Over three years of call center management experience. Successfully transitioned a local IT Service Desk to a national center.My passion as a leader: daily operational excellence, process improvement, and assisting others in developing their skills for realizing their own goals and ambitions. I have provided career development guidance and opportunities to all of my staff, 16 obtained desired positions. I have hired direct and contracted staff, receiving accolades for assessing soft skills, technical ability, and team fit.Specialties: Talent Selection, Organizational Change, Managing Multisite Staff, KPI and Metric Analysis, Help Desk Managemen, ITSM/ITIL, Call Center Systems, Vendor Liaison, Account Management, Process Improvement, Product Support, and Project Management.