Ricardo Cortez Email & Phone Number

Saint Petersburg, FL, US

St Petersburg, Florida, United States

• Direct all aspects of technology and information systems. Report to executive leadership, driving key decisions on innovative system solutions.
• Manage network performance, implement robust security measures, and troubleshoot complex issues.
• Lead IT support team across multiple locations.
• Analyze system needs, develop custom solutions (if needed) and manage strategic hardware/software partnerships.
• Partner with cross-functional teams to identify tech needs. Assist staff in resolving end-user issues and improving critical business systems.
• Spearhead IT department transformation, aligning systems with business goals. Drive cross- functional collaboration for tailored tech solutions, enhancing operational efficiency.

Saint Petersburg, FL

• Provide troubleshooting and issue resolution for Managed Dayforce Service clients.
• Lead requirements gathering sessions and facilitate client and internal meetings.
• Worked with multiple departments in order to effectively create business requirements and test cases for internal and external customers.
• Configure client systems based off of recorded requirements and provided support for user acceptance testing.
• Worked with implementation consultant to provide them with requirements and to review test system after changes have been completed along with client training programs.

Tampa, FL

• Configured, tested, and updated client systems based on requirements, providing robust support for client testing.
• Provide consulting services to deliver custom solutions for Hyland customers using a variety of proprietary technologies.
• Extensive travel to client locations to lead requirements gathering sessions, facilitating client and internal meetings to create comprehensive business requirements and test cases.
• Worked cross-functionally to compile application changes and document them for internal and external stakeholders.
• Troubleshoot escalated tickets from tier 1 and 2 technical support teams. While ensuring timely resolution and maintaining high client satisfaction levels.
• Developed tailored reports addressing specific client needs, enhancing data visualization and empowering informed decision making processes.

Dunedin, FL

• Supported supply chain team in managing customer equipment inventory, ensuring accurate records.
• Bridged communication gaps between departments, fostering a more cohesive work environment and streamlining organizational workflows.
• Swiftly resolved escalated trouble tickets, minimizing system downtime and enhancing overall productivity.
• Travel to client sites to provide comprehensive EIS application training to management and warehouse staff while helping boost user proficiency and operational effectiveness.
• Crafted clear, concise SOPs and user guides, ensuring seamless adoption of new systems and processes across the organization.
• Optimized customer equipment inventory management, ensuring data accuracy and enhancing supply chain efficiency through meticulous record keeping.

Tampa, Florida, United States

• Extract, formatting, validating, auditing, and importing of various source files. Produced day to day operation reports to campus president in order to effectively calculate current student population.
• Mine data to uncover data implications and to develop reports to aid management in making decisions.
• Worked as a technical liaison between admissions, operations, financial aid and registrar office.
• Compiles and loads data received from other departments utilizing spreadsheet and database applications.
• Provide constant process review and improvements.

New Port Richey, Florida, United States

• Insure the integrity of business data; which includes data extraction, processing, storage, manipulation and analysis.
• Use of Microsoft SQL Server, MS Access, and Crystal Reports. Assist with database design, administration and maintenance.
• Accurately modify data using SQL queries and stored procedures in existing data store for both live and development systems.
• Share knowledge of data coding and analysis techniques with other team members.
• Update member website database with products, logins, and claims information using in-house client management program.
• Develop documentation guides for easy transition to updated processes/ systems.

Riverview, Florida, United States

• Gathered and analyzed documentation, producing detailed reports for executive leadership.
• Developed and implemented a scoring system to assess internal process effectiveness, providing crucial insights to senior management for strategic decision-making.
• Boosted customer satisfaction by identifying and resolving service delivery issues through process improvements and targeted quality assurance initiatives.
• Conducted comprehensive audits of documentation, tools, and metrics, ensuring alignment with quality standards and identifying areas for optimization.
• Partnered with business analysts to review and refine Visio process diagrams, contributing to more effective and efficient operational workflows.
• Wrote documentation to describe program evaluation, testing, and correction. In addition to writing programs to create new procedures or modify existing procedures; train users within the BHN organization.

Clearwater, Florida, United States

• Create test cases and requirement documents, facilitating programming to meet client needs.Developed comprehensive product documentation and test plans, enhancing functionality based on client requirements.
• Lead alpha and beta software releases for strategic clients and enhance for future delivery.
• Travel to client locations to provide on-site product setup, configuration, and training, driving successful go-live implementations and resolving technical issues promptly.
• Create meticulous test cases and requirement documents, facilitating targeted programming efforts to meet specific client needs.
• Provided expert technical assistance to clients, addressing inquiries and troubleshooting issues both remotely and in-person.
• Partnered with development teams to conduct thorough QA testing and system validation, ensuring high quality product releases.

Aa, Computer And Information Sciences And Support Services

Associates in Arts Degree with concentration in Computer Information Systems.

Certificate, Computer Programming

Computer Programming and Systems Analysis, Dual Enrollment student while attending Osceola High School.

H.S. Diploma, Computer And Information Sciences, General