Ricardo Cortez

Ricardo Cortez Email and Phone Number

Information Technology Manager @ Odd Sox
Saint Petersburg, FL, US
Ricardo Cortez's Location
St Petersburg, Florida, United States, United States
Ricardo Cortez's Contact Details

Ricardo Cortez personal email

About Ricardo Cortez

Information Technology professional with over 17 years' experience in diverse business backgrounds supporting business solution software, application training and troubleshooting, installation, configuration, resource planning, process improvement, database management and systems analysis & design.Specialties: Customer-Focused Service,Computer Software Training,XML,JSON,Information Technology,Software Implementation,Internet Information Services (IIS),Information Technology Infrastructure,Enterprise Software,Technology Management, SQL,Ticketing Systems,Visio,Databases,Business Analysis,Troubleshooting,Database Design,Technical Writing,Business Process,Software Development,Quality Assurance,Database Administration,Documentation, Data Mining,Web Design,Data Analysis,SDLC,Requirements Gathering,Access,SharePoint,Microsoft Office,Microsoft Excel,Microsoft SQL Server,Visual Basic,Windows,Excel,PowerPoint,MS Project,Process Improvement, Microsoft PowerPoint,Cloud Computing,IT Strategy,Network Security,User Acceptance Testing,Application Training,Klipfolio Dashboards,Attention to detail,Flexibility,Problem solving.

Ricardo Cortez's Current Company Details
Odd Sox

Odd Sox

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Information Technology Manager
Saint Petersburg, FL, US
Website:
oddsoxofficial.com
Employees:
55
Ricardo Cortez Work Experience Details
  • Odd Sox
    Information Technology Manager
    Odd Sox
    Saint Petersburg, Fl, Us
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  • Simply Organic Beauty
    Information Technology Manager
    Simply Organic Beauty Jan 2017 - Jul 2024
    St Petersburg, Florida, United States
    ▪ Direct all aspects of technology and information systems. Report to executive leadership, driving key decisions on innovative system solutions.▪ Manage network performance, implement robust security measures, and troubleshoot complex issues.▪Lead IT support team across multiple locations.▪Analyze system needs, develop custom solutions (if needed) and manage strategic hardware/software partnerships.▪ Partner with cross-functional teams to identify tech needs. Assist staff in resolving end-user issues and improving critical business systems.▪ Spearhead IT department transformation, aligning systems with business goals. Drive cross- functional collaboration for tailored tech solutions, enhancing operational efficiency.▪ Administer NetSuite ERP providing configuration support and maintenance.▪ Mentor IT support staff, fostering skill development.
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  • Ceridian
    Business Analyst
    Ceridian Aug 2015 - Jul 2016
    Saint Petersburg, Fl
    ▪ Provide troubleshooting and issue resolution for Managed Dayforce Service clients.▪ Lead requirements gathering sessions and facilitate client and internal meetings.▪ Worked with multiple departments in order to effectively create business requirements and test cases for internal and external customers.▪ Configure client systems based off of recorded requirements and provided support for user acceptance testing.▪ Worked with implementation consultant to provide them with requirements and to review test system after changes have been completed along with client training programs.
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  • Hyland Software
    Solutions Engineer
    Hyland Software Jan 2014 - Jun 2015
    Tampa, Fl
    ▪ Configured, tested, and updated client systems based on requirements, providing robust support for client testing. ▪ Provide consulting services to deliver custom solutions for Hyland customers using a variety of proprietary technologies.▪ Extensive travel to client locations to lead requirements gathering sessions, facilitating client and internal meetings to create comprehensive business requirements and test cases.▪ Worked cross-functionally to compile application changes and document them for internal and external stakeholders.▪ Troubleshoot escalated tickets from tier 1 and 2 technical support teams. While ensuring timely resolution and maintaining high client satisfaction levels.▪ Developed tailored reports addressing specific client needs, enhancing data visualization and empowering informed decision making processes.▪ Streamlined client system configurations, enhancing performance and reliability while ensuring thorough testing protocols for optimal functionality.
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  • Mintek Mobile Data Solutions
    Application Support Analyst
    Mintek Mobile Data Solutions Apr 2011 - Dec 2013
    Dunedin, Fl
    ▪ Supported supply chain team in managing customer equipment inventory, ensuring accurate records.▪ Bridged communication gaps between departments, fostering a more cohesive work environment and streamlining organizational workflows.▪ Swiftly resolved escalated trouble tickets, minimizing system downtime and enhancing overall productivity.▪ Travel to client sites to provide comprehensive EIS application training to management and warehouse staff while helping boost user proficiency and operational effectiveness.▪ Crafted clear, concise SOPs and user guides, ensuring seamless adoption of new systems and processes across the organization.▪ Optimized customer equipment inventory management, ensuring data accuracy and enhancing supply chain efficiency through meticulous record keeping.
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  • Ultimate Medical Academy
    Data Integrity Analyst
    Ultimate Medical Academy Apr 2010 - Sep 2010
    Tampa, Florida, United States
    ▪ Extract, formatting, validating, auditing, and importing of various source files. Produced day to day operation reports to campus president in order to effectively calculate current student population. ▪ Mine data to uncover data implications and to develop reports to aid management in making decisions.▪ Worked as a technical liaison between admissions, operations, financial aid and registrar office. ▪ Compiles and loads data received from other departments utilizing spreadsheet and database applications.▪Provide constant process review and improvements.
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  • Evolutions Healthcare Systems, Inc.
    Database Analyst
    Evolutions Healthcare Systems, Inc. Sep 2009 - Apr 2010
    New Port Richey, Florida, United States
    ▪ Insure the integrity of business data; which includes data extraction, processing, storage, manipulation and analysis. ▪ Use of Microsoft SQL Server, MS Access, and Crystal Reports. Assist with database design, administration and maintenance. ▪ Accurately modify data using SQL queries and stored procedures in existing data store for both live and development systems. ▪ Share knowledge of data coding and analysis techniques with other team members. ▪ Update member website database with products, logins, and claims information using in-house client management program. ▪ Develop documentation guides for easy transition to updated processes/ systems.
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  • Bright House Networks
    Qa Process Analyst
    Bright House Networks Apr 2008 - Jul 2009
    Riverview, Florida, United States
    ▪ Gathered and analyzed documentation, producing detailed reports for executive leadership.▪ Developed and implemented a scoring system to assess internal process effectiveness, providing crucial insights to senior management for strategic decision-making.▪ Boosted customer satisfaction by identifying and resolving service delivery issues through process improvements and targeted quality assurance initiatives.▪ Conducted comprehensive audits of documentation, tools, and metrics, ensuring alignment with quality standards and identifying areas for optimization.▪ Partnered with business analysts to review and refine Visio process diagrams, contributing to more effective and efficient operational workflows.▪ Wrote documentation to describe program evaluation, testing, and correction. In addition to writing programs to create new procedures or modify existing procedures; train users within the BHN organization.
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  • Scc Soft Computer
    Implementation Specialist
    Scc Soft Computer May 2004 - Mar 2008
    Clearwater, Florida, United States
    ▪ Create test cases and requirement documents, facilitating programming to meet client needs.Developed comprehensive product documentation and test plans, enhancing functionality based on client requirements.▪ Lead alpha and beta software releases for strategic clients and enhance for future delivery. ▪ Travel to client locations to provide on-site product setup, configuration, and training, driving successful go-live implementations and resolving technical issues promptly.▪ Create meticulous test cases and requirement documents, facilitating targeted programming efforts to meet specific client needs.▪ Provided expert technical assistance to clients, addressing inquiries and troubleshooting issues both remotely and in-person.▪ Partnered with development teams to conduct thorough QA testing and system validation, ensuring high quality product releases.
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Ricardo Cortez Skills

Visio Software Documentation Databases Analysis Access Sharepoint Business Analysis Microsoft Office Troubleshooting Process Improvement Microsoft Excel Management Microsoft Sql Server Crystal Reports Visual Basic Database Design Technical Writing Business Process Requirements Analysis Testing Software Development Quality Assurance Telecommunications Vb.net Programming Database Administration Windows Documentation Sql Server Data Mining Web Design Sql Excel Data Analysis Powerpoint Sdlc Ms Project Asp.net Asp Requirements Gathering

Ricardo Cortez Education Details

  • Valencia College
    Valencia College
    Computer And Information Sciences And Support Services
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  • Technical Education Center Of Osceola
    Technical Education Center Of Osceola
    Computer Programming
  • Osceola High School
    Osceola High School
    Computer And Information Sciences, General

Frequently Asked Questions about Ricardo Cortez

What company does Ricardo Cortez work for?

Ricardo Cortez works for Odd Sox

What is Ricardo Cortez's role at the current company?

Ricardo Cortez's current role is Information Technology Manager.

What is Ricardo Cortez's email address?

Ricardo Cortez's email address is ricardo.cortez@me.com

What schools did Ricardo Cortez attend?

Ricardo Cortez attended Valencia College, Technical Education Center Of Osceola, Osceola High School.

What are some of Ricardo Cortez's interests?

Ricardo Cortez has interest in Civil Rights And Social Action, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Ricardo Cortez known for?

Ricardo Cortez has skills like Visio, Software Documentation, Databases, Analysis, Access, Sharepoint, Business Analysis, Microsoft Office, Troubleshooting, Process Improvement, Microsoft Excel, Management.

Who are Ricardo Cortez's colleagues?

Ricardo Cortez's colleagues are Katie Costello, Teresia Margiasso, Odd Network, Brian Hartman, Mba, Heather S., Rhonda Kane, Kaitlin Holloway.

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