With over a decade of experience in network engineering and IT support, I have developed a robust skill set that encompasses a broad range of technical disciplines, with a particular focus on VSAT and WAN technologies. Currently, I serve as a Network and VSAT Technical Support Engineer (NOC Engineer) at Anuvu, where I am responsible for maintaining optimal network operations and providing first and second-line support to ensure customer satisfaction.My professional journey has been marked by a commitment to excellence, continuous improvement, and a proactive approach to resolving complex network issues. I specialize in designing, implementing, and managing secure network infrastructures that support substantial business operations. My technical expertise is complemented by strong analytical skills and a profound ability to diagnose and resolve root cause issues swiftly.Key areas of my expertise include:- VSAT and Terrestrial WAN Internet Technologies: Extensive experience in installation, troubleshooting, and maintenance with a focus on security and redundancy.- Cisco Systems Configuration: Skilled in the configuration and maintenance of Cisco routers and switches, enhancing network performance and reliability.- Network Security and Optimization: Proficient in managing network security setups, including FortiManager and VOIP monitoring systems.- Microsoft Server Administration: Experienced in managing Windows Server environments (2012 and 2016), ensuring stable operations and security compliance through regular updates and patches.I am passionate about leveraging technology to solve problems and enhance operational efficiencies. I thrive in dynamic environments, constantly seeking new challenges that push the boundaries of what can be achieved in the field of network engineering. I am also keen on mentoring upcoming professionals and sharing my knowledge and experiences to foster a collaborative and knowledgeable IT community.Let’s connect to explore potential synergies and share insights into the future of network
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Network Operations CenterMtn SatHollywood, Fl, Us -
Network Operations CenterMtn Sat May 2022 - PresentMiramar, Florida, United States• Proactively maintain day-to-day operations, ensuring optimal network performance and service reliability. • Provide comprehensive first and second-line technical support, swiftly addressing and resolving customer issues. • Effectively track and manage customer-reported issues in alignment with ticketing procedures, prioritizing resolution efforts to exceed customer expectations. • Execute initial configurations for Cisco equipment, including routers and switches, enhancing network infrastructure. • Facilitate training and remote assistance for field engineers on VSAT systems and Customer Premises Equipment (CPE) remotes. • Identify and rectify RF signal issues utilizing best practice solutions, ensuring uninterrupted service. -
Network Engineer | HughesnetTeleperformance Aug 2016 - Present• Conduct bandwidth evaluations and integration testing to ensure network performance and reliability. • Implement routine schemas and provide general technical support in a client-server environment, enhancing customer satisfaction. • Administer IBM BigFix clients, including software patching for Windows Server 2012 and 2016 operating systems, ensuring system integrity. • Troubleshoot WAN/LAN connections, deploying and configuring network equipment such as switches, routers, firewalls, and access points. • Analyze SIP packets to diagnose network and call quality issues, optimizing the quality of service. -
Esc NeTeleperformance Feb 2010 - PresentMiramar Beach, Florida, United States -
Network Operations And Vsat Support | HughesnetTeleperformance Aug 2013 - Aug 2016• Supported installation and maintenance of terrestrial and satellite WAN internet technologies, focusing on security and redundancy. • Performed network interface troubleshooting and configuration using both industry-standard and proprietary equipment. -
Technical Support Specialist | Geek SquadTeleperformance Aug 2010 - Aug 2013North Lauderdale, Florida, United States• Delivered superior customer service, fostering positive client-agent interactions. • Specialized in the removal of viruses and malicious malware, and supported software installations and PC troubleshooting. -
DispatcherLojack (Car Security S.A) Aug 1999 - Aug 2009Fort L• Managed dispatching, routing, and tracking of 50 fleet vehicles, maintaining high levels of operational efficiency. • Kept detailed records of calls and closely monitored dispatch board to prioritize over 50 daily calls effectively.
Frequently Asked Questions about Rickey Gibson
What company does Rickey Gibson work for?
Rickey Gibson works for Mtn Sat
What is Rickey Gibson's role at the current company?
Rickey Gibson's current role is Network Operations Center.
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Rickey Gibson
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