Member of a Salesforce Professional Development program where I learn and explore best practices by participating in live workshops and hands-on exercises. Here, I continually develop my Salesforce, skills such as business analysis, solution generation, and best practices for implementation.* Participate in group meetings to review Salesforce configuration updates and determine next steps for continued process improvements and new enhancement prioritization.* Provide end-user training documentation and participate in workshops to ensure understanding and user adoption of customizations.* Configure Salesforce automation solutions, including email templates, alerts, and Flows to properly solve for business needs.* Set up Salesforce organizational security and ongoing maintenance through roles, profiles, permission sets, and sharing settings.* Customize user interface including Lightning layouts and page layouts to facilitate a streamlined user experience.

Delivered hands-on Salesforce support to sales, customer service, and operations teams, resolving key issues like record ownership changes, duplicate record merges, and login problems.* Spearheaded data integrity and process enhancement projects, designing and implementing custom Flows to streamline processes, boost user experience, and drive higher adoption rates.* Managed comprehensive user and license administration, including setup, deactivation, roles, profiles, permissions, and territory transfers, with meticulous documentation in Jira and Compucom.* Executed data cleaning initiatives, removed obsolete fields, and updated permission sets, significantly reducing technical debt and enhancing sustainable data management practices.* Partnered with developers to improve user experience, providing detailed Jira user stories for optimized Salesforce configurations.* Administered large-scale ETLs using Dataloader, ensuring the secure and accurate transfer of sensitive records.* Led complex account merging projects using Demand Tools V, supporting key client accounts during major mergers and acquisitions.* Revamped case management processes, establishing clear SLAs and improving key support metrics like first response time and ticket handling efficiency.* Resolved over 400,000 overdue tasks by building and implementing custom Flows and business process improvements, preventing future technical debt.* Transitioned Salesforce resources from Classic to Lightning, creating a comprehensive onboarding blueprint for new administrators.* Developed a centralized SharePoint site for administrative resources, streamlining access to previously disorganized materials across OneNote, Visio, and Salesforce Files.

I provided writing, self-branding and personal marketing solutions to clients of all backgrounds and industries, including education, healthcare, military, government, transportation and information technology. This position required exceptional communication, listening and presentation skills.• Worked closely with clients via phone, email, text and in-person to build rapport, assess needs, discuss goals, explain processes, review specifications, provide updates and schedule/coordinate hundreds of projects per year. • Provided education/instruction regarding the online job search, interviews, Linkedin and a range of industry processes and strategies.• Utilized questionnaires, interviews and internet research to develop an understanding of each client’s industry, role, responsibilities and other details.• Assisted senior management in developing procedural, technological and client service solutions utilizing Google Docs, Microsoft Excel, CRM and social media.• Managed all creative deliverables, including client input, timeline development, quality control, proofing, reworks and final delivery.• Developed and executed various marketing initiatives, e.g., website copy, invoice pricing, direct mail campaigns, community press releases, guerrilla marketing and customer loyalty programs.• Involved in professional and community organizations; lead workshops, classes and booths at job fairs and special events.Highlights:> Tripled the number of referrals and increased repeat customers 150% by growing customer satisfaction levels and establishing a successful referral program.> Designed the site’s first-ever strategic marketing plan to assess the marketing environment, establish goals and plan activities to achieve those goals.> Drove new benchmarks in sales volume resulting from 100+ Google reviews in a single year (4.8-star average), along with feature articles in The Southtown Star Newspaper.

I joined this company when it was Staffing Resources, Inc., a 20 year-old staffing agency with branches in Chicago's south and southwest suburbs. They brought me in as the sole clerical staffer, matching candidates with administrative job openings at client locations. I was selected for several key account assignments such as recruiting events and staffing management at Sears Logistics and World’s Finest Chocolate. I also launched a follow-up campaign for older accounts to re-assess needs, resulting in many new orders and re-activated accounts; this program was implemented company-wide. The company was purchased by The Reserves Network in 2001.• Coordinated skill testing, interviewing, screening and placement of candidates in open jobs, and monitoring of their job performance.• Provided advice and guidance in finding stable employment and improving each person’s career path development.• Worked closely with struggling job seekers to provide advice and guidance in finding stable employment and improving each person’s career path development.• Completed ASA Employment Law Accreditation Course: developed familiarity with EEO, sexual harassment, employee grievance programs and fair hiring practices.• Developed case-by-case job descriptions and classifications to ensure accurate placements.• Administered drug tests, provided employee orientations and handled discipline issues.• Created recruitment copy for newspaper and Internet advertisements.

I supervised daily operations and 20+ multi-level staff at several multiplex theaters in Crestwood, Chicago and Hillside. The company assigned me to under-performing locations to transform low attendance (ticket sales) and low profits (concession sales) while improving customer satisfaction, staff retention and inventory shrinkage. I developed and implemented a new OSHA compliance program (safety procedures, PPE and MSDS), an on-the-job training program and performance reward/recognition systems.• Coordinated training, disciplinary action and promotions while providing hands-on supervision of daily theater operations.• Hired, trained and supervised team members in cash handling, guest service, food preparation and computer systems.• Led monthly meetings to communicate upcoming events and address performance issues.• Forecasted/planned manpower, allocated staff resources and processed weekly timesheets.• Composed newsletters, promotional pieces and employee correspondence.