Lead Customer Support Specialist
Current
Apr 2022 - Present
AeroLeads people directory · profile
Erica Shields Email & Phone Number
Customer Support Specialist at Ever Accountable
at
Ever Accountable
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 86%
Current company
Role
Customer Support Specialist at Ever Accountable
Location
Smyrna, Georgia, United States
Company size
Who is Erica Shields? Overview
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Quick answer
Erica Shields is listed as Customer Support Specialist at Ever Accountable at Ever Accountable, a company with 8 employees, based in Smyrna, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Erica Shields.
Erica Shields previously worked as Lead Customer Support Specialist at Ever Accountable and Customer Support Specialist at Ever Accountable.
Company email context
Email format at Ever Accountable
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Ever Accountable
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Profile bio
About Erica Shields
Erica Shields is a Customer Support Specialist at Ever Accountable at Ever Accountable. She possess expertise in troubleshooting, microsoft office, technical support, windows 7, windows xp pro and 16 more skills.
Listed skills include Troubleshooting, Microsoft Office, Technical Support, Windows 7, and 17 others.
Current workplace
Erica Shields's current company
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Ever Accountable
7 roles
Erica Shields work experience
A career timeline built from the work history available for this profile.
Customer Support Specialist
Respond to customer emails and support requestsCoordinate calls and remote sessions for customersMaintain online reviews in App Store and Play StoreProcess chargeback requestsAssist with new account creation, installation, and report processesContribute to maintaining the knowledge base
Sep 2019 - Apr 2022
Internal It And Client Technical Consultant
Maintain internal systems and serversAssist clients with technical issues Train clients in specific functions of software Process client server updates as needed Worked with beta testers to find and report bugs Worked with R&D to uncover bugs and undesired functionality
Dec 2016 - Aug 2018
Professional Sabbatical
Self
I left the workforce to care for an ill family member and to focus on volunteer commitments.
May 2014 - Nov 2016
Client Services Team/Tech Support
- Assist with software installation and user setup.
- Process software activation requests
- Test software and communicate bugs with development team.
- Act as liaison between clients and development team to keep both updated on existing issues and forecasted resolutions
Oct 2013 - May 2014
Major Appliance Csr
- Assisted customers with shopping for major appliances that would suit their needs.
- Processed payments and set delivery expectations.
- Assisted in-store representatives with order processing.
- Handled an average of 100+ calls a day.
May 2013 - Oct 2013
Tech Support Representative
- Assisted customers with determining which content filter product was best geared for their needs and educating them on product features.
- Assisted with account creations, payments, software installation, and adjusting filter settings to client specifications.
- Troubleshoot various technical issues and assist with understanding reports provided by the software
- Tested software regularly to see what updates were needed for the extensive database.
- Worked closely with the developers and QA test to report bugs found in the software and to test patches before they were released to clients.
- Handled an average of 250+ calls per week and 50-75 emails per week.
Feb 2010 - Jun 2012
Team & coworkers
Colleagues at Ever Accountable
Other employees you can reach at everaccountable.com. View company contacts for 8 employees →
JD
Julia Daniels
Colleague at Ever AccountableSt Louis, Missouri, United States, United States
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HB
Hans Bennion
Colleague at Ever AccountableOgden, Utah, United States, United States
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PD
Pauline Denise Yrasuegui
Colleague at Ever AccountableDavao, Davao Region, Philippines, Philippines
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Julia Daniels
Colleague at Ever AccountableSt Louis, Missouri, United States, United States
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HB
Hans Bennion
Colleague at Ever AccountableOgden, Utah, United States, United States
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PD
Pauline Denise Yrasuegui
Colleague at Ever AccountableDavao, Davao Region, Philippines, Philippines
View →
FAQ
Frequently asked questions about Erica Shields
Quick answers generated from the profile data available on this page.
What company does Erica Shields work for?
Erica Shields works for Ever Accountable.
What is Erica Shields's role at Ever Accountable?
Erica Shields is listed as Customer Support Specialist at Ever Accountable at Ever Accountable.
Where is Erica Shields based?
Erica Shields is based in Smyrna, Georgia, United States while working with Ever Accountable.
What companies has Erica Shields worked for?
Erica Shields has worked for Ever Accountable, Orion Law Management Systems, Inc, Self, Rib U.S. Cost, and The Home Depot.
Who are Erica Shields's colleagues at Ever Accountable?
Erica Shields's colleagues at Ever Accountable include Julia Daniels, Hans Bennion, and Pauline Denise Yrasuegui.
How can I contact Erica Shields?
You can use AeroLeads to view verified contact signals for Erica Shields at Ever Accountable, including work email, phone, and LinkedIn data when available.
What skills is Erica Shields known for?
Erica Shields is listed with skills including Troubleshooting, Microsoft Office, Technical Support, Windows 7, Windows Xp Pro, Call Centers, Customer Service, and Customer Satisfaction.
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