Respond to customer emails and support requestsCoordinate calls and remote sessions for customersMaintain online reviews in App Store and Play StoreProcess chargeback requestsAssist with new account creation, installation, and report processesContribute to maintaining the knowledge base

Maintain internal systems and serversAssist clients with technical issues Train clients in specific functions of software Process client server updates as needed Worked with beta testers to find and report bugs Worked with R&D to uncover bugs and undesired functionality

I left the workforce to care for an ill family member and to focus on volunteer commitments.

• Assist with software installation and user setup.• Process software activation requests• Test software and communicate bugs with development team. • Act as liaison between clients and development team to keep both updated on existing issues and forecasted resolutions

• Assisted customers with shopping for major appliances that would suit their needs.• Processed payments and set delivery expectations. • Assisted in-store representatives with order processing. • Handled an average of 100+ calls a day.

• Assisted customers with determining which content filter product was best geared for their needs and educating them on product features.• Assisted with account creations, payments, software installation, and adjusting filter settings to client specifications. • Troubleshoot various technical issues and assist with understanding reports provided by the software• Tested software regularly to see what updates were needed for the extensive database.• Worked closely with the developers and QA test to report bugs found in the software and to test patches before they were released to clients. • Handled an average of 250+ calls per week and 50-75 emails per week.