Rick Duran Email & Phone Number

Exceptional seasoned experience in Customer Service and IT industries. Impactful professional able to lead in customer success, project management, recruiting, selecting, training and retaining employees at all levels. Committed to the personal and professional development of associates. History of success creatively managing people, processes and financial resources of an organization, while effectively building internal and external relationships and resolving customer-related issues and concerns in a timely manner. Core competencies include:• Extensive experience working with stakeholders, high touch clients, executives (internal and external), Salesforce functions, and project management.• Proficient with usage of various computing platforms and software including Microsoft Windows, Salesforce Service and Support tool, Avaya CMS, Microsoft Office Suite, clari, ChurnZero, SharePoint, and various conferencing tools.