Rick Monro

Rick Monro Email and Phone Number

Vice President I Call Center Outsourcing and BPO Expert and CX Advisor @ OUTSOURCE CONSULTANTS, LLC
Saint Paul, MN, US
Rick Monro's Location
Greater Minneapolis-St. Paul Area, United States, United States
About Rick Monro

Outsource Consultants is a call center outsourcing advisory firm that helps companies find the perfect fit outsource call centers. Our BPO industry experts simplify your search process by matching you with call center providers that meet your exact requirements. We save time, reduce costs, and find you the right partner, at no cost to you.► SAVE TIME + MONEY, MATCH CLIENTS WITH THE BEST OUTSOURCE CALL CENTERS We match our clients with the best call centers in the world to help them save time, money, reduce risk and drive peak performance. At NO COST we can help clients find the 'Hidden Gem' call center outsourcing options (onshore, nearshore or offshore). Clients: travel, delivery, gaming, insurance, financial services, healthcare, medical, cable, telecom, wireless, transportation, education, political, catalog, utilities, DRTV, e-commerce and retail. ► CALL CENTER OUTSOURCING EXPERTAs the Vice President of Sales, I have 15+ years of hands-on experience in the call center industry providing outsourcing solutions. My guiding principles are: honesty, integrity and treating others how I want to be treated.► WE HELP YOU GROW YOUR BUSINESS + DELIGHT CUSTOMERSOur mission is to be the industry leader in both domestic and international call center outsourcing by adding value to companies searching for a contact center that will make a difference to their bottom line while also delighting their customers. ► WE DRIVE PERFORMANCE REDUCE COSTS The business benefits of partnering with us extends well beyond cost savings and includes improved efficiency, effectiveness, flexibility, quality, and call center performance. By adopting an outsourced strategy and partnering with us our clients emerge with the ability to better support their external outsourcing strategy demands.Interested in getting a free call center cost proposal? Contact me today at 763-400-8013 or rmonro@outsource-consultants.com

Rick Monro's Current Company Details
OUTSOURCE CONSULTANTS, LLC

Outsource Consultants, Llc

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Vice President I Call Center Outsourcing and BPO Expert and CX Advisor
Saint Paul, MN, US
Employees:
37
Rick Monro Work Experience Details
  • Outsource Consultants, Llc
    Vice President I Call Center Outsourcing And Bpo Expert And Cx Advisor
    Outsource Consultants, Llc
    Saint Paul, Mn, Us
  • Outsource Consultants, Llc
    Vice President I Call Center Outsourcing And Bpo Expert & Cx Advisor
    Outsource Consultants, Llc Feb 2014 - Present
    St Louis Park, Minnesota, Us
    OUTSOURCE CONSULTANTS is a BPO advisory firm with over 150 combined years of call center industry experience. We remove the guesswork from your call center selection process by matching you with the perfect partner - at NO COST to you.We assess our client's needs and then save them significant time by matching them with the best outsource call centers in the world to help them drive peak performance, reduce costs and achieve high ROI.How do we do it? Our consultative approach allows us to identify call centers that are best aligned with our client’s goals and objectives. Our years of outsourcing experience and our deep-dive analysis of over 500 global BPO's allows us to identify and provide solutions that help organizations save time in finding an outsource call center partner that is perfectly aligned to deliver optimal results and help gain impactful efficiencies. You can rely on us to recommend a call center with expertise in your vertical market to ensure the success of your call center or BPO outsourcing initiatives. There is never a fee for our consultation and recommendation of an appropriate call center based on your specific requirements. We work with a wide variety of leading, professional "hidden gem" call center agencies in the world that range from 500 seats to 50,000 seats and are located throughout the United States, Canada, Philippines, India, Central & South America, Asia, and South Africa. We have every major language represented with our call centers.Our process is very simple: Just contact me at 763-400-8013 or rmonro@outsource-consultants.com and we will recommend and match you with high-performing call centers that are the best fit for your exact outsourcing requirements at no charge.
  • Skillsoft
    Regional Account Executive
    Skillsoft Jan 2011 - Jan 2014
    Nashua, New Hampshire, Us
    Delivered business and market share growth through complex, major account business development and consultative sales. Cultivated loyal partnerships with existing accounts; leveraged solution-selling approach to drive value for clients by aligning Skillsoft solutions with their critical business drivers. Identified, qualified, and closed new business with global, Fortune 500/1000 accounts from across the nation. Managed entire long-sales cycle process including pipeline development, C-level presentations and relationship building, and tough negotiations. Articulated the Skillsoft value proposition to clients and prospects.
  • Bi Worldwide
    Business Development Director
    Bi Worldwide Mar 2007 - Jan 2011
    Minneapolis, Mn, Us
    BI - A Marketing & Performance Improvement Agency. BI is an expert in changing behaviors in three audiences: employees, sales channels, and customers. We do this through the design and execution of these types of programs: sales and channel incentives, meetings and travel incentive programs, sales training, meeting production, event marketing, loyalty marketing, customer research and strategic insights, custom eLearning, employee recognition and rewards.
  • Fulfillment Systems, Inc.
    Regional Sales Manager
    Fulfillment Systems, Inc. Apr 2002 - Mar 2007
    Us
  • Allegiance Telecom
    District Sales Manager
    Allegiance Telecom Feb 2001 - Mar 2002
    Herndon, Va, Us

Rick Monro Skills

Crm Business Development Management Lead Generation Leadership New Business Development Account Management Solution Selling Outsourcing Contact Centers Call Centers Marketing B2b Marketing Strategy Telemarketing Customer Service Customer Relationship Management Bpo Contract Negotiation Enterprise Software Business Process Outsourcing Business To Business Offshore Outsourcing

Rick Monro Education Details

  • St. Cloud State University
    St. Cloud State University
    Business Administration And Management
  • Winona State University
    Winona State University

Frequently Asked Questions about Rick Monro

What company does Rick Monro work for?

Rick Monro works for Outsource Consultants, Llc

What is Rick Monro's role at the current company?

Rick Monro's current role is Vice President I Call Center Outsourcing and BPO Expert and CX Advisor.

What is Rick Monro's email address?

Rick Monro's email address is rm****@****nts.com

What is Rick Monro's direct phone number?

Rick Monro's direct phone number is +176324*****

What schools did Rick Monro attend?

Rick Monro attended St. Cloud State University, Winona State University.

What are some of Rick Monro's interests?

Rick Monro has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.

What skills is Rick Monro known for?

Rick Monro has skills like Crm, Business Development, Management, Lead Generation, Leadership, New Business Development, Account Management, Solution Selling, Outsourcing, Contact Centers, Call Centers, Marketing.

Who are Rick Monro's colleagues?

Rick Monro's colleagues are Onela Luzipo, Andrew Griffiths, Aashish Piplode, Deb Schottenfeld, Sarah Klosterbuer, Christopher Schoonmaker, Jade Wangensteen.

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