As a Global Delivery Director of IT Services, I have the privilege of leading a dynamic team in delivering exceptional technology solutions and services to clients worldwide. With a keen focus on driving efficiency, innovation, and client satisfaction, I oversee the end-to-end delivery of complex IT projects, ensuring seamless execution across diverse geographies. By leveraging my deep industry expertise, I collaborate closely with cross-functional teams to define strategic objectives, optimize processes, and implement best practices to achieve operational excellence. Through my strong leadership, I foster a culture of continuous improvement, empowering our talented professionals to deliver transformative solutions that enable our clients to thrive in the digital age. Together, we navigate challenges, exceed expectations, and forge lasting partnerships that drive business growth and success.

Leading a large team of Delivery Executives to provide services to a variety of top-tier customers located in the United States and India. Responsible for customer relationship management, P&L, and all service delivery across customer base providing global infrastructure outsourcing and enterprise service management. Responsible for TEKsystems offshore delivery of infrastructure outsourcing, enterprise service management, and IT security in Hyderabad and Bangalore India.

Leading a team providing global infrastructure outsourcing services to a large utilities company that services 4 million customers in the Midwest. Completed contract transition from incumbent ITO service provider, building new support teams and technical/process documentation to support infrastructure. Managed teams in the United States and India to deliver datacenter/midrange, end user computing, service desk, project management office, middleware and cross functional support services. Responsible for driving technology innovation office, operational delivery/support, IT Governance and interfacing with senior level customers on delivered services and new service offerings. Managing a staff of 250+ to support datacenters and customer sites in 4 states.Led team providing global infrastructure outsourcing services to a Fortune 500 food additives company. Orchestrated transition of operations from internal customer support and engineering teams to a managed services model. Managed teams in the United States, India, Brazil, Thailand, Korea, Singapore, Mexico, Poland, Argentina, Chile, and Philippines to deliver datacenter/midrange, end user computing, security, service desk, project management office, middleware and cross functional services. Responsible for driving technology innovation office, operational delivery/support, IT Governance and interfacing with senior level customers on delivered services and new service offerings. Managing a staff of 250+ to support datacenters and customer sites in 11 countries.Worked as a member of SEED team within Global Infrastructure Services to manage new ITO accounts with TCV exceeding 100M. Worked with sales teams and customers during RFP and solution generation phases to bring operational and delivery focus early in the process to ensure greater success with contract services delivery.

Direct midrange enterprise IT operations and engineering for the world’s largest airline travel and reservation system servicing American Airlines and 400 other global airline companies. Responsible for over 450 specialized applications, 6000 servers, 10,000 end user devices, global service desk, BUR, storage, network, and security.

Responsible for all ITO activity on large Energy sector account located in Kansas City, MO. Leading the following teams and activities:Network Tower: all network related services and operational supportHosting Tower: all server support, SAN, BUR, Server Refresh, and virtualization servicesEUC Tower: Service Desk, Desktop Support, Desktop Refresh Architecture and Technology: all Architecture Review Boards, technology roadmaps, innovation, solution planning.

Working for General Motors under contract managing ITO relationship. Contract negotiation and management working closely with senior level customers. Set technical direction and ensure new technology planning and roadmaps align with CTO/CIO direction.

Manage all technical components and personnel on the General Motors contract for Engineering and Design Workstations (EDWS). Responsible for managing all engineering teams to include: Client Engineering - Managing the base operating system and all core applications as part of the contractual agreement. This includes the latest releases of all 32 & 64 bit operating systems, along with planning and proof of concept on upcoming releases.Test Labs - Provide a global testing lab that allows for the testing and certification of items prior to release to production. This test infrastructure mimics the production environment and acts as a proving ground for vendors and suppliers preparing deliverables for use on GM's client network.Packaging - The packaging team engineers all applications for electronic software distribution and management via HPCA. All applications are packaged to perform to GM's established standards and can be managed remotely.Active Directory – This team is responsible for all Directory Services engineering and operations administration and management. All AD changes and migrations are planned and executed through this team in conjunction with GM change management.Chief Technologist - reports directly to me working with me to define technical direction and proper product integration. Our technology planning ensures that enterprise technology changes and projects are best in class.Electronic Software Distribution Operations - This team manages the entire enterprise application desired state. This tem manages a very large global model. The primary mission is to deliver software and code changes to a complex enterprise with no defects or user affected down time.I work directly with the customer to maintain the Technology Roadmap, which ensures the business units are getting the best technology options and deliverables available. My responsibilities include keeping all contractual agreements, while providing best in class IT service to GM.

Managed all technology components for the management of applications on the NMCI contract.Work directly with customer CIO’s, CTO’s and senior executive leadership to build custom system technology solutions for delivery and implementation.Ensure customer requirements and engineering objectives are properly scaled and implemented.Assist in the creation of new business portfolio proposals and business pursuit team projects.Planned, created and implemented application development standards for government application developers and owners to ensure DoD operational compliance for use by the US Navy and Marine Corps.Validated, integrated and implemented enterprise best in class software delivery and application virtualization solution technologies.

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• Managed a large team of certification engineers responsible for packaging applications with Radia for software distribution.• Responsible for solving high-level problems in application certification arena.• Maintained Quality Control section for all software being deployed via Radia. • Tested new, existing and upgraded legacy applications and software components to assure systems reliability within the NMCI client environment.• Participated in the setup and implementation of a new Windows 2000 certification lab environment for the Marine Corps Base in Quantico, VA to include the training of Marine Corps personnel on site.• Member of a Problem Management team responsible for resolving Remedy Tickets and fixing problematic applications that failed the normal certification process.• Implemented, maintained, and administered local Access/SQL database for Quantico, VA lab environment.