Rick Swancott Email and Phone Number
Rick Swancott work email
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Rick Swancott personal email
Driving Success through Cloud and Infrastructure Solutions - A BiographyWith over 20 years of enriching experience in the ICT and Telecommunications sector, I am a highly driven individual. My career has spanned pivotal roles in General Management, Operational Management, and Sales and Marketing, significantly contributing to the growth and success of ASX listed companies. My hands-on involvement in various aspects of business operations equips me to provide comprehensive Cloud and Infrastructure solutions and advice to clients.I possess a unique and well-rounded view of business operations, combining a strong technical and analytical educational background with extensive Sales, Marketing, and Operational Management experience. This multifaceted skill set enables me to identify opportunities and challenges from diverse angles, devising innovative strategies that drive positive growth and financial outcomes.As a leader, I have managed large and diverse teams across functions, locations, and cultures, emphasizing collaboration, individual growth, and a culture of excellence. My leadership approach consistently delivers exceptional results, propelling companies towards unprecedented success.What excites me most is the opportunity to embrace challenges and instigate positive change in the companies and individuals I work with. Crafting tailor-made Cloud and Infrastructure solutions, I am passionate about empowering clients to overcome personal and business challenges, witnessing them thrive and succeed.Beyond business, I derive immense satisfaction from assisting people in achieving their full potential, both personally and professionally. Whether streamlining operations, optimizing resources, or implementing cutting-edge technologies, I am driven by the desire to see clients excel and flourish.In conclusion, my illustrious journey in the ICT and Telecommunications sector, combined with extensive leadership and technical expertise, enables me to provide transformative Cloud and Infrastructure solutions. I relish positively impacting the lives of companies and individuals, driving them towards success and prosperity. With a relentless drive for innovation and an unwavering passion for empowering others, I am committed to being a catalyst for positive change in the ever-evolving world of Cloud and Infrastructure solutions.
Servers Australia
View- Website:
- serversaustralia.com.au
- Employees:
- 32
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General Manager Sales And MarketingServers AustraliaKillcare, Nsw, Au
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General Manager Sales & MarketingServers Australia May 2017 - PresentSydney, Nsw, Au
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Provisioning And Lnp Operations Manager - Business DivisionVocus Communications Feb 2016 - Dec 2016Melbourne, Vic, AuProvisioning and LNP Operations Manager – Business Division | Vocus Communications, North Sydney, NSWVocus Communications is a national telecommunications company with a significant fibre network across Australia and New Zealand.Key Responsibilities:• Manage business operations in Australia and the Philippines – this is a team of 70+ people• Manage delivery of a wide range of Telecommunications products to customers – including IP hosted voice platforms, complex managed data networks (including managed hardware), mobile voice and data services, NBN, ADSL and basic PSTN products• Outsourced local team functionality which led to significate cost and process improvements• Developed an environment that recruited, retained and supported quality staff• Implemented a policy for internal communication and feedback• Focus on customer care – manage the company’s entire Local Number Porting operations (LNP)Key Achievements:• Developed and managed the new offshore team to meet company objectives – provided strategic leadership and training which enabled operational control to be handed to the offshore team • Led significant improvements around the customer experience – managed the Local Number Porting team build. Created a process to handle increased LNP activity of over 4000% in 8 months.• Reduced Local Number Porting (LNP) activity cost from $80K per month in fees to $0 due to process improvement -
Provisioning Operations Manager - BusinessM2 Group Ltd Jun 2015 - Mar 2016Melbourne, Vic, AuKey Responsibilities:• Manage business operations in Australia and the Philippines – this is a team of 40+ people• Manage delivery of a wide range of Telecommunications products to customers – including IP hosted voice platforms, complex managed data networks (including managed hardware), mobile voice and data services, NBN, ADSL and basic PSTN products• Outsourced local team functionality which led to significate cost and process improvements• Developed an environment that recruited, retained and supported quality staff• Significant focus on operational efficiency and real time reportingKey Achievements:• Developed and managed the new offshore team to meet company objectives – provided strategic leadership and training which enabled operational control to be handed to the offshore team • Implemented real time reporting resulting in significant reduction in Sold to Toll (product / service delivery) and customer complaints.• Improved Management level reporting and customer experience though an intensive database cleansing program. -
Data Products Manager - Business DivisionM2 Group Ltd Jun 2013 - May 2015Melbourne, Vic, AuM2 provided a full suite of traditional and next generation telecommunications products and utility services. They had an extensive network with facilities around Australia as well as a fibre network in five capital cities. At the time, M2 also operated Dodo, Primus Telecom, Commander and Engin service providers. They were acquired by Vocus Communications in 2016.Key Responsibilities:• Managed product development and deployment across multiple brands and billing platforms • Managed the full end-to-end customer experience • Ownership of product performance, churn, win-back and product improvementKey Achievements:• Developed an end-to-end program for the launch of NBN products to market • Developed strategies to secure and reduce churn of existing customer at time of “Cease Sale”- Forced NBN migration
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Operations ManagerEngin Pty Ltd Nov 2012 - Sep 2015Frenchs Forest, AuEngin was a leading VoIP service provider offering plans for VoIP, ADSL, home and business internet packages. They were acquired by Eftel Limited and then M2 Group in 2013.Key Responsibilities:• Employed to stabilise the business after acquisition by Eftel Limited• Managed all aspects of the Engin operational activity, Retail, Channel and Wholesale business • Managed technical staff from network through to billing and web platforms• Oversaw product deployment and production Key Achievements:• Successfully stabilised the business after substantial staff cuts – retained the 10 remaining team members• Secured key team members and improved morale • Increased profit margin by over $1M annually through rationalisation and supply chain consolidation -
General Manager - OperationsEftel Limited Nov 2010 - Nov 2012Key Responsibilities:• Managed the Australian and Malaysian business operations – this included 7 Team Leaders and 30 Malaysian based team members • Oversaw Corporate Sales & Retail, Technical Support (Wholesale & Corporate), Consumer and Marketing • Developed marketing plans across 2 business units working with a budget of $1M• Oversaw and continuously improved the customer care function• Facilitated monthly management meetings with relevant information needsKey Achievements:• Provided strong strategic leadership – played a fundamental role in the day to day operational management of the functional divisions• Oversaw the complete integration of West Australian Networks and Platform Networks to Eftel – engaged employees to meet company objectives• Managed the integration of Clubtelco to Eftel worth $20M in annual turnover – successfully project managed integration of telco billing platforms, technical services, services and teams. Also managed 6 Developers to perform this work.
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Sales & Marketing Manager / Senior ExecutiveEftel Limited Jan 2001 - Jan 2011Sales & Marketing Manager / Senior Executive | Eftel Limited, Perth, WA Eftel began in Perth in 2000 and was one of Australia’s largest internet service providers. They were acquired by M2 Group in 2013.Key Responsibilities:• Managed sales representatives from WA, NSW, VIC and QLD • Provided strategic planning for Eftel Wholesale, Corporate, Retail and Investor Relations • Assisted the team in negotiating and securing new business opportunities• Developed products and directions for future business (e.g. Wireless Broadband) – established teams to manage and implement these projects• Developed and managed the communication plan driving consistency and productivity to the sales team• Developed, managed and communicated a robust sales strategy to drive revenue and productivity• Prepared the annual marketing plan in line with sales and business strategies• Developed the sales team’s performance plans and KPI’s• Prepared and presented high quality sales reports to the leadership team on a weekly, monthly and quarterly basis • Prepared and managed sales and promotional budgets• Communicated effectively with transparency and accountability to the CEOKey Achievements:• Managed large outsourced teams of Telemarketers in Australia and India (Mumbai and Chennai) – Tendered for outsourcing, managed costing and ensured compliance• Championed information technology projects – improved internal system processes and external customer interfaces • Encouraged the Senior Executive team to investigate new revenue streams – e.g. voice products which contributed revenue of $200,000 per month • Worked with lean budgets to achieve low cost per acquisition
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Sales And Marketing ManagerPlanet Netcom Jan 2001 - Mar 2003Penrith, Nsw, Au -
Senior Sales ConsultantRsl Communications Jan 1994 - 1996New York, Us
Rick Swancott Skills
Rick Swancott Education Details
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Western Sydney UniversityApplied Physics -
CsiaCustomer Service Excellence
Frequently Asked Questions about Rick Swancott
What company does Rick Swancott work for?
Rick Swancott works for Servers Australia
What is Rick Swancott's role at the current company?
Rick Swancott's current role is General Manager Sales and Marketing.
What is Rick Swancott's email address?
Rick Swancott's email address is ri****@****.com.au
What schools did Rick Swancott attend?
Rick Swancott attended Western Sydney University, Csia.
What are some of Rick Swancott's interests?
Rick Swancott has interest in Children.
What skills is Rick Swancott known for?
Rick Swancott has skills like Telecommunications, Voip, Managed Services, Sales, Solution Selling, Team Leadership, Account Management, Cloud Computing, Ip, Business Development, Sales Management, Product Management.
Who are Rick Swancott's colleagues?
Rick Swancott's colleagues are John Daly, Tom Stapleton, Victoria Anderson, Kathryn Mcnamara, Steven Watson, Brad Friskin, Gareth Ferguson.
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