Rick Swancott Email & Phone Number

Killcare, NSW, AU

Sydney, NSW, AU

Melbourne, VIC, AU

• Provisioning and LNP Operations Manager – Business Division | Vocus Communications, North Sydney, NSWVocus Communications is a national telecommunications company with a significant fibre network across Australia and.
• Manage business operations in Australia and the Philippines – this is a team of 70+ people
• Manage delivery of a wide range of Telecommunications products to customers – including IP hosted voice platforms, complex managed data networks (including managed hardware), mobile voice and data services, NBN, ADSL.
• Outsourced local team functionality which led to significate cost and process improvements
• Developed an environment that recruited, retained and supported quality staff
• Implemented a policy for internal communication and feedback

Melbourne, VIC, AU

• Key Responsibilities:
• Manage business operations in Australia and the Philippines – this is a team of 40+ people
• Manage delivery of a wide range of Telecommunications products to customers – including IP hosted voice platforms, complex managed data networks (including managed hardware), mobile voice and data services, NBN, ADSL.
• Outsourced local team functionality which led to significate cost and process improvements
• Developed an environment that recruited, retained and supported quality staff
• Significant focus on operational efficiency and real time reportingKey Achievements:

Melbourne, VIC, AU

• M2 provided a full suite of traditional and next generation telecommunications products and utility services. They had an extensive network with facilities around Australia as well as a fibre network in five capital.
• Managed product development and deployment across multiple brands and billing platforms
• Managed the full end-to-end customer experience
• Ownership of product performance, churn, win-back and product improvementKey Achievements:
• Developed an end-to-end program for the launch of NBN products to market
• Developed strategies to secure and reduce churn of existing customer at time of “Cease Sale”- Forced NBN migration

Frenchs Forest, AU

• Engin was a leading VoIP service provider offering plans for VoIP, ADSL, home and business internet packages. They were acquired by Eftel Limited and then M2 Group in 2013.Key Responsibilities:
• Employed to stabilise the business after acquisition by Eftel Limited
• Managed all aspects of the Engin operational activity, Retail, Channel and Wholesale business
• Managed technical staff from network through to billing and web platforms
• Oversaw product deployment and production Key Achievements:
• Successfully stabilised the business after substantial staff cuts – retained the 10 remaining team members

• Key Responsibilities:
• Managed the Australian and Malaysian business operations – this included 7 Team Leaders and 30 Malaysian based team members
• Oversaw Corporate Sales & Retail, Technical Support (Wholesale & Corporate), Consumer and Marketing
• Developed marketing plans across 2 business units working with a budget of $1M
• Oversaw and continuously improved the customer care function
• Facilitated monthly management meetings with relevant information needsKey Achievements:

• Sales & Marketing Manager / Senior Executive | Eftel Limited, Perth, WA Eftel began in Perth in 2000 and was one of Australia’s largest internet service providers. They were acquired by M2 Group in 2013.Key.
• Managed sales representatives from WA, NSW, VIC and QLD
• Provided strategic planning for Eftel Wholesale, Corporate, Retail and Investor Relations
• Assisted the team in negotiating and securing new business opportunities
• Developed products and directions for future business (e.g. Wireless Broadband) – established teams to manage and implement these projects
• Developed and managed the communication plan driving consistency and productivity to the sales team

Penrith, NSW, AU

New York, US

Bachelor Of Science (Bs), Applied Physics

Certified Customer Service Excellence Program, Customer Service Excellence