Ricky Moore Email and Phone Number
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An accomplished and results driven Information Systems specialist with twenty years of management success and driving implementation of over 100 projects serving as the lead technological corporation specializing in a full range of services – from strategic planning and Project Management, to Information Management, Enterprise Architecture, Info Assurance, concepts of employments and procedure development of Systems and Applications throughout multiple facets of both Department of Defense and private industry. Secret Security Clearance - February 2016
Andworx Llc
View- Website:
- andworx.com
- Employees:
- 3
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Lead End User Support And Property Accountability EngineerAndworx Llc May 2022 - Present
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End User Support And Property Accountability Engineering IiRedhorse Corporation -Office Of Local Defense Community Cooperation (Oldcc) May 2019 - Apr 2022Arlington, Va -
It Requirement ManagerLeidos Dec 2018 - May 2019Pentagon -
Project ManagerNative American Technology Corporation Aug 2018 - Sep 2018Washington D.C. Metro Area -
Senior Service Desk AnalystLeidos Feb 2018 - Aug 2018Pentagon
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Phacil Dod, QuanticoPhacil, Inc Aug 2017 - Feb 2018Quantico, Va• Provide support in designing Information Technology (IT) System architecture.• Provide desk side and remote support of systems one or more user systems (desktops, laptops, printers, peripherals, and handhelds).• Provide basic support of systems including, break-fix, installation, and education of supported software and hardware connected to Marine Corps Networks.• Create user accounts in AD, MIM, BES and Exchange• Setup VTC conference lines using RMX• Identify known issues and apply appropriate resolutions or escalate to an appropriate support group for resolution.• Follow government procedural guidelines, and respond to and resolve inquiries and concerns.• Assist technical leads to research problems.• Escalate unresolved problems to expedite resolution.• Handle incoming customer calls.• Gather information about the customer's problem.• Create a ticket for all customer inquiries in Remedy 7.5 and 8.1• Perform troubleshooting and problem resolution.• Communicate resolution to customer.• Perform problem resolution follow-up. • Review all open tickets on a regular basis and follow up.• Document and communicate steps taken in troubleshooting process.• Maintain and improve knowledge of Service Desk procedures and tools.
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Implementation Team LeadBuchanan & Edwards, Inc. May 2016 - Feb 2017Lorton, VaLed planning and planned implementation of complete architectural update – and professionally represent Department of State at meetings, conferences, and seminars, up to the Senior Vice President level in articulation of all planned virtualization efforts. Challenged to improve productivity and reduce costs through improved uses of technology, improve software development process, consolidate/upgrade servers and establish consistent hardware/software standards to eliminate unstable, highly mixed operating environment.• Planned critical system virtualization requirements for entire infrastructure within an integrated system of system environment to ensure information sharing both horizontally and vertically, significantly reducing corrective costs, as well as preventing degraded operational capabilities.o Led, tasked, supervised, and mentored Civilian and contractor staff alike in all planned installations.o Designed, developed, tested and implemented business continuity plan that resulted in minimizing business risk to the organization. • Promulgated investment guidance to lower-echelon Department of State entities, and provided leadership for the IT capital planning and investment control process.• Served as the chief architectural and systems advisor for C4/IT resources and programs.• Developed a strategy and began implementing a Training Continuum, relieving an overburdended user community while developing a integrated staff.• Provided recommendation on policy and procedures while ensuring compliance. -
Project ManagerApex Computer System Jan 2008 - Nov 2015Washington D.C. Metro AreaPrimary driving force behind implementation of over 100 projects serving as the lead technological corporation specializing in a full range of services – from strategic planning and Project Management, to Information Management, Enterprise Architecture, Info Assurance, concepts of employments and procedure development.• Recruited top level talent focused on utilizing our in-depth technical and operational experience combined with our sound methodology in order to efficiently improve the marriage between technology and people within SunTrust.• Developed and implemented vision and strategy and supporting policy and procedures.• Developed and executed a low cost but agile IT infrastructure that leveraged virtualization to lower overhead and increase employee’s flexibility in support of the customer, increasing productivity while decreasing cost. • Developed key personnel to guide numerous efforts to form a system of system approach – above the customer requirement.• Implemented large scale Windows Migration Project, large scale network refreshes, and provided project management mentoring to allow for sequential implementation of numerous projects.• Managed cost, schedules, and quality and Ensured critical paths were mitigated across multiple stakeholders throughout IT departments and industry alike. -
Team LeadSuntrust Bank Jul 2001 - Jul 2008Washington D.C. Metro Area• Managed a team of 6 Computer technicians who provided hardware, software and Network support to 420 sites and over 1600 end users• Managed opening and closing of SunTrust branches and Back office sites. Including installing all hardware, i.e., routers, switches, PCs, Printers, PCs, and Laptops • Advised the administration, support, diagnosis, and repair of distributed systems and components• Assisted with coordination of tasks related to staffing, training, performance appraisals and additional administrative projects Performed duties as field service technician, responsible for branch and non-branch distributed computing support for IBM\SunTrust Bank• Responsible for warranty and non-warranty procurement and replacement of technology-related equipment• Responsible for voice/data connectivity, including installation, migration, troubleshooting, and issue escalation Responsible for reviewing Test and Evaluation documentation to ensure all requirements are satisfied• Serviced HP servers, desktops, laptops and printers as a certified technician for a Hewlett Packard self-maintaining organization• Installed cisco routers, cisco switches, configured and troubleshooted router and switches, visual “CSU”, dmarks, extended cabling• Completed timely opening of new branch’s to include workstations, peripheral, Software, Server, Router, and Switches, visual CSU• Provided support for proprietary and non-proprietary/standard applications and operating systems/softwareManaged service requests and tickets created in Unicenter Service Desk (Computer Associates), and adhered to company policies to maintain strict service level requirement -
Rollout ManagerMdi Group Jan 2001 - Jan 2002Washington D.C. Metro AreaLead installation team of roll out of approximately eighty (80) bank branches for SunTrust Bank One Bank-Platform System Standardization ProjectEnsured that all tasks leading up to installations are completedEnsured that all workstation/applications perform as neededWorked directly with vendor resources that assisted with the installation of servers, workstations, and printersProvided on-site resources for any technical issues of day one support
Ricky Moore Skills
Ricky Moore Education Details
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Liming ComputersComputer And Information Sciences And Support Services -
North Stafford High SchoolGeneral Studies
Frequently Asked Questions about Ricky Moore
What company does Ricky Moore work for?
Ricky Moore works for Andworx Llc
What is Ricky Moore's role at the current company?
Ricky Moore's current role is Lead End User Support and Property Accountability Engineer at Andworx LLC -Office of Local Defense Community Cooperation (OLDCC).
What is Ricky Moore's email address?
Ricky Moore's email address is ma****@****ast.net
What is Ricky Moore's direct phone number?
Ricky Moore's direct phone number is +170353*****
What schools did Ricky Moore attend?
Ricky Moore attended Liming Computers, North Stafford High School.
What skills is Ricky Moore known for?
Ricky Moore has skills like Project Management, It Service Management, It Management, Vendor Management, Project Delivery, Microsoft Project, Itil, System Deployment, Requirements Analysis, Data Center, Process Improvement, Sdlc.
Who are Ricky Moore's colleagues?
Ricky Moore's colleagues are Sabrina Wine, Melanie Adrian, Emilee Hone, Jason Cowles, Megan Jernegan, Anthony Wigglesworth, Ashley Williams.
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Ricky Moore
Full Stack Software Engineer With A List Of Technologies Too Big For A Headline. I Love Working With React And Mobile DevelopmentLos Angeles Metropolitan Area
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