Ricky Johnson Email & Phone Number

My expertise is in the management of network/computer operating systems, and groupware systems. My strengths include effectively planning and implementing computer technology in a work environment, troubleshooting, and problem resolution. I am a team player with a strong work ethic. As a certified information technologist, I offer 20+ years of cross-functional experience:Network Administrator – Installed and configured network protocols. Experienced with Installing and configuring network servers and printers. Experienced in creating accounts, developing account policies, implementing user rights, managing clients. Experienced in monitoring network security breaches I am an experienced Citrix Administrator. A seasoned backup administrator.Network Infrastructure Technician – Installed and configured ISDN/Cable/DSL routers for remote locations and satellite offices. Setup and administered Dell, Netgear, and Cisco LAN switches. Installed and manage wireless routing systems. Served as a liaison for maintaining telecommunication equipment.Computer Technician – Competent in assembling end-user systems. Accomplished in desktop/laptop configuration and hardware imaging. Experienced in the installation, troubleshooting, upgrade, and repair of hard drives, floppy disk, CD-ROM drives, power supplies, CPUs, sound cards, video cards, RAM, printers, and monitors.Expert with Lotus Notes groupware. Installed and administered I set up and administered Domino mail and application servers, and Exchange 5.5. in the enterprise network. HelpDesk Expert – Experienced with Help Desk service for internal and remote users. Can handle remote troubleshooting and configuring of software and hardware.I was actively certified in the followingMicrosoft Certified Systems Engineer (MCSE-Windows NT 4.0)Certified Netware Engineer (CNE-NetWare 3, 4, &5.0)Certified Lotus Professional (Lotus cc: Mail; Notes)Now Certified in the following: ITIL 4 Foundation ITIL 3 Foundation