Provide substance abuse or co-occurring disorder treatment for clients in individual and group therapy settings, under the supervision of an LCSW. Admit referrals for pre-screening, conduct clinical client assessments, and coordinate client services across LESC. Specific responsibilities include:- Conduct intake including biopsychosocial assessment and preliminary treatment plan- Collaborate with other programs and LESC staff to provide quality clinical treatment- Maintain client charts, update treatment plans, prepare required reports, write progress and other correspondence as needed- Create and submit process recordings and prepare for weekly supervision meetings

Lead and drive strategy, methodology, and capabilities to transform customer and employee experience and evolve how we connect with customers to help them achieve their success. Develop and scale repeatable methodologies for business impact & time-to-value, connect pre-sales and post-sales experience, and incorporate latest digital product assets & strategies.

Own and develop CSG Success program strategy and plan for the AMER geography, drive AMER cross-team initiatives to support regional business priorities, and support day-to-day management and operations with a focus on geo strategy execution, scale program rationalization, and CSG Pillar (Success, Services, Support, and Renewals) matrix management. Play a key role in the CSG AMER Success Leadership team, serving as a confidante and right hand to the SVP CSG AMER Customer Success Lead, participating as part of the CSG AMER regional leadership team, and collaborating with global geo leaders (across all distributions) to drive consistency and efficiency.

Provide organization oversight, people management, and program leadership for Specialist and Success Architect teams across technology delivery, technical architecture, and strategy competencies. Create a balance of surgical and scale solutions covering a broad spectrum of customers spanning Strategic Accounts, Financial Services, Health & Life Sciences, Key Accounts, Select Accounts, Canada, and Public Sector regions.Partner to deliver AMER regional service excellence and provide structure & leadership striving to ensure customer success, product adoption, product up-sell, and delivery best practices. Provide real world field expertise collaboratively to evolve centralized program and service offerings, enable field-level innovation, and partner with various parties within the Customer Success Group and Salesforce.

Success Specialists Lead for Industries with primary responsibilities to deliver Salesforce Accelerators across Financial Services, Health & Life Sciences, and Public Sector verticals. Provide program leadership and build out delivery platform for Industries Region, focusing on delivery excellence for targeted customer engagements, process management, and Specialists team management.

Customer Success Director for Bank of America Merrill Lynch franchise managing a $19M+ portfolio of Salesforce accounts spanning key business unit franchises including Consumer & Small Business Banking, Home Loans, and Global Wealth & Investment Management. Provide program leadership and business value to Business Unit and C-Level executives through governance advice, usage/adoption recommendations, release management, risk identification/mitigation, and Compliance & Regulatory best practices. Build credibility & trust and ensure implementation health through Release Planning, Success Planning, Roadmaps, issue resolution, and training/certification. Support and facilitate executive outreaches and networking between customers, partners, and Salesforce.com with the goal of developing up the adoption ladder and maximizing business value.

Provided enterprise leadership and strategic services across Global Infrastructure, Enterprise Information Management, Enterprise Content Management, and Enterprise QA solutions. Directed, led, and managed a 39-person team / 15M budget for Endurance Specialty Holdings, Ltd (ESHL), a $2.7B+ global specialty provider of insurance and reinsurance with offices across 5 continents.

Directed, led, and managed a 27-person team / $10M+ budget to provide Global Infrastructure services support and SOX compliance. Exploited technology to build for agility, efficiency, capability, and operating expenditure reduction.• Developed a long term infrastructure technology vision and strategic roadmap with measureable milestones to enable competitive differentiation, deliver business value, and reduce operating costs• Executed on strategic initiatives to rationalize, enhance, mature, and operationalize data center, networking, helpdesk, and disaster recovery operations• Delivered $500k+ annual run-rate savings through the execution of virtualization and data center consolidation initiatives• Produced $500k savings through the enablement of Cisco VoIP technologies on a state-of-the-art MPLS wide area network• Enabled mobile workers through mobile device management and unified communications initiatives, creating seamless and ubiquitous computing and telephony environments• Oversaw the opening of international and domestic offices in support of business expansion and M&A activities• Shepherded and oversaw organizational evolution through career management & pyramid analysis and create variable capacity to meet changing business demand through managed services partnerships• Streamlined finance management activities including actuals to budget tracking, quarterly forecasting, and annual budgeting

Managed a 14-person team / $5M budget to provide application and architecture support for the Endurance Insurance segment, a global property and casualty insurance provider across 3 continents. • Executed on strategic initiatives for a global insurance underwriting platform comprised of best of breed, web-based, transactional systems that leveraged integration technologies for inter-system communication• Oversaw the delivery, product enhancement, and support releases of a global insurance policy administration system supporting 9 product lines• Implemented a reusable integration architecture used to automate back office financial and general ledger transactions• Established application architecture and development methodology standards, delivering an insurance software delivery life cycle process for predictable reuse• Instituted financial management processes for actuals to budget tracking, quarterly forecasting, and annual budgeting leveraged by all areas of IT