Ridwana Karim Email & Phone Number

Dhaka, Bd

Dhaka, Bangladesh

• Responsible for ensuring the effective delivery of IT projects and the alignment of IT initiatives with the organization's overall strategy and goals.• Responsible for establishing a consistent and efficient approach to project management across the IT department.• Responsible for monitoring and managing the overall portfolio of IT projects, ensuring that resources are allocated effectively and that projects are delivered on time, within budget, and to the required quality standards.• Responsible for tracking and reporting on project progress, identifying risks, and recommending corrective actions as necessary.• Responsible for fostering effective communication and collaboration between different teams, stakeholders, and departments within the organization.• Responsible for ensuring that all IT projects are compliant with relevant standards and regulations, such as data privacy, security, and compliance requirements.

Dhaka, Bangladesh

• Anticipating client’s requirements, analyzing the requirements• Work on the existing process improvement• Convert requirements to user stories so that the developers understand any requirement technically.• Manage project, task, development team and communicate with different stakeholders.• Prioritize and maintain the product as well as the project backlog.• Resource planning for projects, sprint planning and release management.• Prepare scope documents and design effective wireframes• Manage the project, track team's progress through jira, ensure proper documentation using confluence.• Work on regular client’s feedback, produce product requirements, align it with the design and development team.• Ensure the agile practices throughout the SDLC using scrum framework.• Ensure the product quality through manual and automation testing.Key Achievements:• Responsible for developing and managing a product for a german based property insurance auditor company named IPEX. • Managed an agile team and launched MVC of the product within two months and helped the business grow by developing and integrating necessary tools and features.• Understanding the business process of real estate and insurance providers and developed solution to automate the business processes and reduce inefficiencies by integrating parashift (a machine learning based OCR system) which read documents from any request and convert it to auditable cases.

Dhaka, Bangladesh

• Business process analysis and understating the scope of the requirementswith each team including Sales and Marketing, Finance & Accounts and Operations Team• Communicating with different software vendors and managing the projects both developed in-house and outsourced.• Provide operational insight, revenue updates and project updates to align management Team and relevant stakeholders.• Presenting ideas for system improvement including cost proposals• Preparing Project Scoping, Business Requirement Documentation, Change Management for the existing process• Identifying the operational and functional gaps and initiate projects to fulfill the problems.• Communicate strategies and objectives with relevant departments related to assigned projects.• Develop and implement a strategy that can contribute to the success of the projects sometimes getting on the ground to drive the success of the project

Dhaka, Bangladesh

Dhaka,Bangladesh

• Responsible for a professional network-based website project including the design, structure and implementation; named Circleliner.• Developed and designed the Front end of the website using React• Developed and designed backend APIs and database tables • Provided documentation regarding project milestones and updates• Prepared unit test cases.

Dhaka, Bangladesh

• Assisting preparation of daily and weekly reports – Daily Radio Instance, Weekly KPI Report(s), BTRC Report, Hourly & Weekly Customer Complaint Trend etc.• Observing various 2G and 3G network parameters and customer feedback flow for ensuring service within SLA and making necessary interactions with stakeholders.• Automation of Reports using MS Excel VBA for higher efficiency in report making. • Assigned as QA Tester and Website Editor for Banglalink’s new dynamic and scalable Unified Customer Complaint Management Tool; Codename Helix.• Configuring Helix: creating questionnaire, assigning stakeholder teams, defining user roles, integrating teams with corresponding questionnaire, routing complaint tickets etc.; and providing further support to stakeholders.

Bachelor Of Science - Bs, Comuter Science And Engineering

Activities and Societies: Joined AUST debating club, attended seminars on programming and technology .Studied Bachelor of Science (BS).

Higher Secondary Certificate (Hsc), Science, 5.00 Out Of A 5.00 Scale

Secondary School Certificate (Ssc), Science, 5.00 Out Of A 5.00 Scale