Riley Moffatt Email & Phone Number

Clawson, Mi, Us

Troy, Michigan, United States

Build and maintain relationships with clients, including regular communication and check-ins to ensure satisfaction and identify areas for improvement.Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure the client's needs are being met and their goals are being achieved.Identifying opportunities for upselling or cross-selling products or services to existing clients.Providing training and support to clients to ensure they are getting the most out of their products or services.Develop and maintain a deep understanding of the client's business, industry, and competitors to provide relevant insights and advice.Analyze and deliver on client metrics and success metrics, and making recommendations for improvement.Resolving any client issues or concerns, and escalating issues as needed to ensure a timely resolution.

Troy, Michigan

• Billhighway is a cloud-based system designed for non-profit organizations that combines payment processing, banking, and accounting solutions together in one system to allow for straight through financial processing.• As a Sales Consultant, I am responsible for presenting products and service offerings to our enterprise clients and their subsidiary prospects. o Exceeded 2018 sales quota by 40%, exceeded higher 2019 sales quota by 25%.• Facilitate handoff process of enterprise clients from sales team to account management team. o Oversee implementation project for enterprise clients and coordinate internal team communication(s).• Use product and industry knowledge to tailor product demonstrations to address prospect’s specific needs.• 2018 & 2020 Leadership Expected Award recipient; Voted on by peers for showing outstanding leadership and living the company culture.

Greater Detroit Area

• Provide technical assistance and support for incoming queries and issues related to software.• Collaborate cross departmentally to resolve client issues.• Lead new product webinar training for client administrators and internal team members • Train new team members on product and process during company onboarding.• 2018 CC365 (Customer Commitment) Award recipient; Awarded by company leadership for displaying outstanding performance, company culture, and customer satisfaction.

Troy, Michigan

• Planned and evaluated recreation and athletic programs with recreation director to support community.• Coordinated staff volunteers to supervise events and facilitate scheduled activities.• Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.• Tracked program spending, enrollments and attendance to produce monthly reports for program director.

Auburn Hills, Mi

• Support account manager’s day-to-day responsibilities• Generate sales reporting for accounts receivable• Tooling and product order receipt tracking• Cost allocation data management

• Responsible for overseeing daily operations of a high volume fast casual dinning establishment. • Direct local restaurant marketing operations including, but not limited to, contacting benefit partners, coordinating offsite events, and the distributing of product donations.• Completely oversaw profit and loss aspects of operation.• Supervised inventory and financial standards.