Anne Baker Email & Phone Number

Denver, Co, Us

Washington Dc-Baltimore Area

Engineer solutions for all new Indigov clients to help government meet constituent needs.∙ Wrote programming scripts to reduce manual implementation work: web (and static) data scrape scripts (Python/Selenium), fetch password reset links from shared admin email for bulk manual reset jobs (Google Apps Script), integrated Okta single sign-on in Zendesk accounts - eliminating 100+ hours of manual work across thousands of account set-ups and updates (Python, Selenium), upgraded existing… Show more Engineer solutions for all new Indigov clients to help government meet constituent needs.∙ Wrote programming scripts to reduce manual implementation work: web (and static) data scrape scripts (Python/Selenium), fetch password reset links from shared admin email for bulk manual reset jobs (Google Apps Script), integrated Okta single sign-on in Zendesk accounts - eliminating 100+ hours of manual work across thousands of account set-ups and updates (Python, Selenium), upgraded existing tooling for configuring client accounts to support adding emails, checking DNS records, and injecting templates (Typescript)∙ Solutions: Designed novel solution for new client type (governor's office Boards and Commissions), then developed a web app for clients to view interrelated data for managing candidacy (Javascript, Zendesk)∙ Technical set-up: Flagged, resolved, and documented webform data file development errors and their solutions (XML, JSON), assumed QA Test engineer responsibilities for mapping cube models to work around API limitations (Typescript), own end-to-end technical set-up for all clients∙ Data cleaning, mapping, import: Created a library of data cleaning snippets to prepare contact uploads for import (Python/Pandas), save $50/account on data imports by using API (Postman, Zendesk API)∙ Document, document, document: Continually standardizing implementation processes with process documentation, creating standard operating procedures, playbooks, and client guides Show less

Austin, Texas, United States

Led three vendor teams onsite at Google Search & Assistant, delivering 2,500+ client projects for 32 AI language model product verticals.• Focused on client relationships: Improved client utilization rates by developing supporting user-friendly materials. Worked to reduce the time between client requests and project kickoff time by ~2 days by designing systems to handle frequent, unpredictable and high-priority tickets. • Process improvement development: Continually improved program… Show more Led three vendor teams onsite at Google Search & Assistant, delivering 2,500+ client projects for 32 AI language model product verticals.• Focused on client relationships: Improved client utilization rates by developing supporting user-friendly materials. Worked to reduce the time between client requests and project kickoff time by ~2 days by designing systems to handle frequent, unpredictable and high-priority tickets. • Process improvement development: Continually improved program operations by identifying areas of manual overhead, then programming and implementing process automations for project tracking, reporting, and team-wide announcements. ∙ Project management: Collaborated end-to-end with client Engineering, Product, and Business stakeholders by scoping requirements, deadlines, and expectations, standardizing regular status updates, managing internal resources, and analyzing project quality iteratively with post-implementation retrospectives. Listened to internal team feedback and created supporting materials (visual process flowcharts, checklists, clear written guidelines, communication standards, etc.) Show less

Austin, Texas, United States

• Built ETL (extract, transform, load) pipelines to migrate data and improve the structure of Google data warehouses. • Investigated data failures across a variety of information verticals by testing, debugging, and evaluating impact of changes.• Single-handedly developed and presented cross-training materials (including visual presentations, process flowcharts, assignments, group/1:1 trainings, and follow-up surveys to check effectiveness) to double team headcount across diverse… Show more • Built ETL (extract, transform, load) pipelines to migrate data and improve the structure of Google data warehouses. • Investigated data failures across a variety of information verticals by testing, debugging, and evaluating impact of changes.• Single-handedly developed and presented cross-training materials (including visual presentations, process flowcharts, assignments, group/1:1 trainings, and follow-up surveys to check effectiveness) to double team headcount across diverse workflows related to data pipeline maintenance while fulfilling regular work duties. Show less

Austin, Texas Area

• Coordinated with UX researchers to recruit qualified research participants• Used Google Apps Script to make tools that improved efficiency across an 80-person team• Developed and reported on marketing campaigns

• Led consulting advice teams on strategy, design, and marketing for government clients• Developed reports on objectives and success metrics of outreach goals

Bachelor Of Arts - Ba, Sociology

Fullstack Javascript Certification